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“The Very Best Marriott Customer Service” 5 of 5 stars
Review of Fairfax Marriott at Fair Oaks

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Fairfax Marriott at Fair Oaks
3.5 of 5 Hotel   |   11787 Lee Jackson Memorial Highway, Fairfax, VA 22033   |  
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Free Parking
Ranked #6 of 22 hotels in Fairfax
Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“The Very Best Marriott Customer Service”
5 of 5 stars Reviewed July 9, 2013

This hotel is very well maintained and appears to be recently renovated. I have always been impressed with Marriott's commitment to customer service, but this hotel clearly demonstrates superior level of customer service. I am very impressed! Many special thanks to Ajay, Sean, Hatton,Evelyn. This hotel has an excellent location, relatively convenient to Dulles Airport. The rooms are very comfortable. I can not say enough positive points about this hotel!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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241 people have reviewed this hotel

Traveler rating
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Reno, Nevada
Top Contributor
116 reviews 116 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 30, 2013

We stayed over the weekend for two nights with a great rate of $69.00 per night plus tax. We got this rate at the last minute at www.Marriott.com. We are platinum with Marriott, so our internet and breakfast over the weekend was free. The breakfast was just ok for full service Marriott - wish they had the made to order omelet & waffle station like other full service hotels.

The hotel is courtyard style. In the evening on Saturday night the courtyard area was very noisy. We had a room that did not face the courtyard, but did face the outside of the hotel. This room was very quiet. I imagine a room facing the courtyard would have been very noisy.

I liked the location of the hotel. It is in a mall parking lot. There are a number of restaurants there including The Cheesecake Factory.

The room was very clean and very nice. The staff was also very helpful. I forgot to bring an umbrella. It was pouring one of the afternoons and the bellman had umbrellas to loan out.

I would definitely stay there again if I was in the area.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 29, 2013

Staff is super friendly. Hotel is clean and rooms spacious. Too far from DC to use as a base. No free Wifi, unless you are a gold or platinum member. I am a Marriott member...other Marriotts in the area have free Wifi. In additon, bus loads of kids and in the morning they run around the courtyard screaming...which if you have an inner room wakes you up at 6am. Last time at this property- there others in the area that are just as nice.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed June 20, 2013

The hotel is pretty well maintained and the services were good. The front face of the hotel is impressive. The rooms were also nicely decorated and the size of the room was also good. We were a group of friends travelling to Fairfax, for a cultural program. Our stay was complementary, so cant comment on the pricing bit! But I really enjoyed the couple of nights we stayed there. The only downside would be the location, which is not great if you are planning to see the DC museums, capitol hill and so forth. But otherwise I would recommend it!

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston
Top Contributor
192 reviews 192 reviews
86 hotel reviews
Reviews in 85 cities Reviews in 85 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed June 18, 2013 via mobile

The hotel is what you expect from a Marriott. Nice facilities, nice location, nice amenities. However the service sets it a step above some other Marriott properties. Jessi did a fabulous job at the front desk making check in and check out a great experience. Ask for her when you check in. She does a great job.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2013 via mobile

I received an exceptional service from Tatiana on my stay. She was so courteous, extremely nice, helpful, and warm. I'll nerver forget my stay at this location because of her exceptional service. Thanks

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed June 13, 2013

I am a frequent customer at the Fair Oaks Marriott, staying approximately 45-50 nights per year there. The change in management for the most part has been transparent. The staff are some of the most professional and courteous people I have ever encountered. They ALWAYS recognize me and greet me by name when I check in and that makes me feel like it is my second home. Thanks so much for operating an outstanding Marriott.

Room Tip: Even numbered rooms face at large foyer and have a small balcony. Odd numbered rooms face the outsi...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Fairfax Marriott at Fair Oaks

Address: 11787 Lee Jackson Memorial Highway, Fairfax, VA 22033
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Fairfax
#6 Business Hotel in Fairfax
#10 Family Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fairfax Marriott at Fair Oaks 3.5*
Official Description (provided by the hotel):
The Fairfax Marriott at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and is perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This luxurious hotel features 11 meeting rooms with almost 9,000 sq. ft. of meeting space, a full-service business center, an indoor pool, fitness center, as well as an onsite restaurant and bar serving a delicious American menu with a variety of signature cocktails. Guest Rooms feature chic décor with modern amenities including free WiFi access and a 32” LCD HDTVs with premium cable. Meanwhile the Marriott Luxury Bedding featuring offering plush mattresses, crisp linens, and fluffy pillows is sure to give guest the perfect night’s sleep in this Fairfax, VA hotel. ... more   less 
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Also Known As:
Marriott Fairfax Fair Oaks Mall Hotel Fairfax
Fairfax Marriott

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