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“DO NOT WAST YOUR MONEY HERE-----” 1 of 5 stars
Review of Fairfax Marriott at Fair Oaks

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Fairfax Marriott at Fair Oaks
3.5 of 5 Hotel   |   11787 Lee Jackson Memorial Highway, Fairfax, VA 22033   |  
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Ranked #11 of 22 Hotels in Fairfax
Topton
1 review
1 helpful vote 1 helpful vote
“DO NOT WAST YOUR MONEY HERE-----”
1 of 5 stars Reviewed November 5, 2012

Here is a description of what happened from day one.
>This was my son?s birthday week, he requested for me to take him to
>Washington DC for a weekend at a nice hotel where he could enjoy the
>pool, room service and have some fun visiting the nation?s capital
>museums and attraction. ( So Thank you for Ruining my son?s Birthday
>weekend getaway)
>
>I?ve made reservations with Orbitz.com and soon after I?ve contacted
>your hotel to on the 5th of July to make sure you r hotel would make
>the exact accommodations that I?ve requested through Orbit.com, I asked
>the lady who answer the phone to please make sure to check that my
>reservation had come through and that I wanted to make sure that they
>knew, that I need it two queen size beds, also roll away bed, microwave
>and a fridge. I was told YES MR. MASFERRER WE HAVE RECEIVE YOUR
>RESERVATION AND OF COURSE WE WILL PROVIDE EVERYTHING THAT YOU HAVE REQUESTED. WE WILL SEE YOU ON THE 9TH.
>Well I knew that if this couldn?t be done I need it to find another
>place, knowing that Orbit.com would not refund my money unless I cancel
>this reservation on the 8th before 4 : PM, so I once again contact ted
>your Hotel and specifically asked the front desk the same exact
>questions and they one more time reply with YES MR. MASFERRER WE HAVE
>RECEIVE YOUR RESERVATION AND OF COURSE WE WILL PROVIDE EVERYTHING THAT
>YOU HAVE REQUESTED. WE WILL SEE YOU ON THE 9TH.
>So I arrived soon after 4 : PM and the first thing out of the front
>desk gentleman was, I have your reservations MR. Masferrer and continue
>to read my reservation description, One King size bed, you are all set
>go to the second floor??. So I interrupted him and said, I?ve called
>and verified with you hotel twice before arrival, and I?ve made sure
>that you knew of the need for two queen size beds and a roll away bed + microwave + small fridge.
>He replied ? Well MR. Masferrer it is either a King size bed or two
>queen so I will not be able to provide you with two queen size beds. I
>said really, as I got louder he decided to DO ME A FABOR and give me my
>two queen size beds because he did not wanted to upset me. So next he
>had the audacity to tell me that the fridge and microwave was on a
>first come first service and that he will not be able to provide me
>with either. Again we I reminded him of my two previous call to the
>hotel and he gave in and did me another favor and gave me the fridge
>and microwave, NOW we get in to the argument of the Roll away bed. And
>again I reminded him getting very laud that I did not appreciated the
>fact that I?ve called your hotel twice and confirm with the front desk
>of this items and that I need it them for a reason. He told me that it
>was a fire code violation to provide me with a roll away bed. But
>because Your hotel has now gotten me so upset that he will One more time DO ME ANOTHER FAVOR and provide me with the roll away bed.
>
>Thank god I got my room and my son could now enjoy his weekend (WRONG).
>We decided to go to the pool thinking that by the time we came back the
>roll away bed, microwave and fridge would be there, well three hours
>later it had not arrived, so I call the front desk and the lady said, I
>am sorry, we will bring it right up. ? Finally some time after nine pm
>I got the roll away bed but no microwave and no fridge. I said nothing
>I calmly waited till the next day, Having the most incredible night in
>this hotel, room 207 , The air conditioning was not working all night
>and the weather outside remain around
>105 F making it about 87-90 F inside our room.
> Before I left the room that morning around 10 AM, I?ve called
>the front desk and told this lady that neither the microwave or fridge
>ever made it in to my room last night and that I am a Diabetic, that I
>need to inject myself every night and the Insulin must remain
>refrigerated, that more than a luxury to me it was a necessary to
>please bring one up, in addition to, I?ve asked her to please have
>someone look at the A/C unit because it was over 80F in my room ? She
>replied NO PROBLEM MR. MASFERRER WE WILL BRING THE MICROWABE AND FRIDVE
>AND HAVE THE INGENEER FIX YOU?RE A/C UNIT. I AM SORRY FOR THE
>INCONVINIECE
>
>We came back around 11: 45 PM needless to say the Microwave was there
>and refrigerator but the room was as hot as it was outside, so I called
>the front desk. And complaint about it, because I?ve giving your hotel
>ample time to fix the unit, I was out of my room for more than 12 hours
>and her replied was, well the morning MANAGER had not said anything to
>her. And that the best she could do was to move me to room 245 so I
>waited for 25 minutes for someone to come and move my roll away bed and
>no one came so I called the front desk again and she said ill send
>someone I am sorry. The man showed up and said to me, ok here are your
>room card keys and was ready to leave, so I said wait a minute I need
>help moving all of this, so he said ok I?ll be right back, So again I
>waited 45 minutes, I decided to call the front desk again, and she said I am sorry he will be right up there Mr.
>Masferrer. Waited twenty minutes more and finally after I had already
>move just about everything, The man showed up again and moved the last
>thing, the roll away bed, and he said I am sorry but I can?t take
>orders from the guest, the front desk have to tell me, so that is why I
>never came back, but I will tell my Manager of this situation. (What an
>Idiot, He in conjunction with the front desk had created this
>situation)
>
> Here we go again being so tired of fighting with your Hotel
>front desk staff; I decided just to go to sleep, just to wake up about
>five times in the middle of the night because the A/C unit did not work
>all night. I called the front desk and they said, they are aware of the
>problems I was having and that they would move me again when I got back
>that night. ? I came back around 10: PM to make sure I did not have the
>same nightmare, well the lady at the front desk told me this time that
>she had NO CLUE of what I was talking about and that they couldn?t move
>me again. And I got really MAD because I did not pay for Holiday in
>Service. (THIS IS MARRIOTT) and I am being treated worth?s than MOTEL 6
>clients. She finally said that she would send SECURITY to my room to
>check out the A/C unit?..Now since when does security fix A/C
>units?????? I don?t know but whatever, I waited for this man and
>finally he arrived and said, you right it is hot in here, so he gets on
>the phone with the front desk and they decided to move me now to room
>232 down the hallway, and give me a FREE Breakfast buffet for two (wow
>what a treat)? after we had Breakfast the waitress was very upset
>because many people in the hotel were walking around with this free
>vouches, so she was very rude to us, and gave my whole family dirty
>looks throughout the whole time we were there, finally she came over
>and said..Well you have vouchers but what about your kids? So I said
>READ YOUR NOTES ALL OVER THIS VOUCHER KIDS EAT FREE. So she backed away
>and said nothing more treating me like a second class citizen. WOW.
>Every other hotel in the area gives free complimentary breakfast. But
>this hotel uses it to pacified very upset clients.. What a scam. ? Also
>I forgot to tell you that in room 245 when housekeeping came in to
>clean the room they purposely took the hair dryer, my wife and I were
>taking by the fact that they had removed the hair dryer without leaving
>a note or anything. This leads me to believe that this hotel is looking
>for ways to charge clients for incidentals that they have not created.
>Wow. The front desk apologize and sent another right away..hahaha (
>30 Minutes later) What a joke
> Here it goes again with the moving situation, but this time
>the front desk threw a new twist she said that she could not give me a
>rollaway bed because it was a first come first service and that it was
>a violation of fire codes. So I said to her, please stop your nonsense
>I am not asking you to give me one I need the one that is already in my
>room. I JUST NEED YOU TO SEND SOMEONE TO MOVE IT IN TO THE ROOM YOU ARE
>MOVING ME FOR THE 3RD TIME
>TO.- again I am sorry Mr. Masferrer someone will be there soon.- So
>they did come and the man apologize for management by saying. This
>happens all the time the morning management does not communicate with
>the evening manager and vise versa, this is why we have this entire
>problem with clients and we end up getting no tips. Well he was for sure not getting a tip from me.
> Well around 11:30 I called the front desk because the A/C was
>not working in this room again. This time the night manager came to my
>room and playing A/C repairman insulted my intelligence by telling me
>that the A/C unit was working , because he can feel the air coming in,
>but the Idiot had his hand s on the return vent, which extracts the hot
>air to the outside of the room. You could clearly see that the air
>blowing vent was not pushing enough air to cool the room down, This
>time I realized that I was leaving the next day and I no longer care if
>I had to suffer one last night with my family, so I told him to not
>insult my intelligence and to get out of the room but if it got to hot
>in the room that he would personally move me again, so he laugh and said ok.
>
>So here is my problem, I called you to give you plenty room to tell me
>that what I wanted was not possible, and I could have gotten my money
>back from Orbits.com and go stay at my usual Hilton hotel. Where all my
>employees stay at 75 of them. I did not pay for this gravitation and I
>really would appreciate if you could refund every single penny I?ve
>paid you for such a nightmare. And In the future you should train your
>manager and all employees to stick to one story. If it is fire code not
>to provide rollaway beds, than you are breaking the law, and you should
>make sure that, the ones moving the fridge are always employees, I
>almost threw my back picking it up and moving it across the hallway, If
>I was someone that was in the need of money? You gave me every opportunity to get hurt myself and sued you.
>I?ve made every attempt to leave a review on their website, but there
>is no room for reviews huh? I wonder why. Also trying to find customer
>service contact info and phone number is very difficult for the average
>individual, it is almost like done on purpose, to discourage clients from complaining.
>Remember that the internet is a great tool and educated people would
>read all reviews Do right by me, because I am ready to go to every
>travel site one by one and give you the worth?s reviews ever, to make
>sure you lose some sleep like I did, Thank you for your reply. Thank
>you for ruining my son?s Birthday Weekend, the kids were so over tired
>the whole weekend for not being able to sleep because of the heat and
>the noise coming from the so thin walls of these cheaply made hotel rooms.

Room Tip: Boopking Through Orbit its a bad thing too, the hotel won't stand behind a refund and Orbit, won...
See more room tips
  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Atlanta
Top Contributor
78 reviews 78 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 27, 2012

Warning: if you are using iPhone navigation and heading down Route 50 take the mall entrance. Pleasant check-in greated by my name by the bellhop who offered me a paper, Public areas and halls are spotless. Very clean, cheery and well-maintained IMO. Received upgrade to a junior suite.Has a large seating area, walk in closet, but tiny bathroom. The bathroom however was well appointed (patterned wallpaper!). Besides the usual shampoo, cond., body lotion, also received body wash and shoe buff. Room also contained mini fridge and microwave. Shower had good water pressure, although the hot/cold handle is confusing. Didin't stay long enough for dining on premise.Need a place to eat with goodcraft beer? Try the Dogfishhead Ale Houe 2 miles away.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California, U.S.A.
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed October 17, 2012

I am, like many of you, a member of the Marriott Rewards program. If you need a Marriott in Northern Virginia then my opinion is you pass on this property. Why....

I made a reservation on the concerige floor and was willing to pay the extra to stay on that floor as it meets my travel requirements. When I checked in I was told that the concerige floor was sold out. How could it be sold out when I made a reservation for that floor. Oh, I know - because you gave my room away! Instead they just lowered the rate. Unhappy I checked in to my hotel room which was very dated and had a loose window which broght in highway noise. Check-in: Fail.

At check-out I noticed a charge on my bill that was not mine. At check-out I was shown the bar receipt for this questioned charge. In my opinion, he got my room right and a perfect match of my signature (my signature is very unique). Unfortunatley he misspelled my last name. The only thing I signed at that hotel was a room service charge. I believe this given the series of events and signature. Sorry pal if you are going to copy my info off a room service charge then remember how to spell my last name, Hope you enjoyed the beers - loser! Check-out: Fail

Safe travels!

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed October 6, 2012

The staff is very friendly - but there are serious strikes that are simply unacceptable in a hotel in the greater DC area.

-Charging for internet access. Seriously? In 2012? I have been to 2-star holes in other parts of the country and have had free wi-fi. Charging for internet in this day is simply a foul.

-Hotel advertisements on the television that ruin viewing. You read that correctly. Every ten of fifteen minutes one-fourth of my tv screen was filled with an advertisement (part of the hotel system) that bragged about a 'surround sound' system. It interrupts tv viewing. Really - ads on top of ads already on the tv? When I want to watch tv, I don't want it eclipsed by ads - haven't I already paid for the room?

-Needed a second set of room key cards. . .and they barely worked. . .

Nice people, decent location . . what on earth is going on here?

Stayed October 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Oregon
Top Contributor
55 reviews 55 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 4, 2012

Stayed here while visiting my daughters during Thanksgiving week. Just across the parking lot from the mall and reasonably close to many restaurants. Typical older Marriott. Great rooms and the bed was very comfortable. Hotel food was overpriced for what you received. Average value for this type of hotel.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, Virginia
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 30, 2012

Walked in to a warm Hello from the bellboy and while I was standing in line to check in, he asked if I would need a news paper & if I need help with the heavy luggage which I don't because I was staying for only 1 night on the weekend. Booked a room with buffet breakfast for an additional $10/ person, so worth it! Food are plentiful, good quality, egg station & great service. I didn't see any fridge in the room but I overheard at the lobby that you can request one if available. The gym is great, 3 treadmills, 3 ellipticals and 2 bikes, with a little weight station and benches. We also used the pool, which comes with a lifeguard. It is a little bit intimidating to have someone stare at you in a little indoor pool and I don't think it's that deep either, probably about 4ft-ish.
Oh and the hot tub, is everyone's favorites.

The hotel has lots of meeting/function room and there was some sort of class reunion that took place during our stay but we didn't encounter any noise problem.

Short walk to the Mall for shopping and dinner option.

Would stay here again.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 22, 2012

Second time staying at this property and will not be staying anywhere else in Fairfax but this property. Walk to the Fair Oaks Mall and have your pick of restaurants, or eat in at the hotel restaurant. Good breakfast buffet, plenty of employees in the hotel, and a warm hello upon entering. The bar is cozy, and the fitness center is well-equipped. Internet service is not free unless you are a Marriott member.

Room Tip: Try to get a room on the non-highway side, as it tends to be busy all night.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfax Marriott at Fair Oaks

Address: 11787 Lee Jackson Memorial Highway, Fairfax, VA 22033
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Fairfax
#8 Family Hotel in Fairfax
#13 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fairfax Marriott at Fair Oaks 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
The Fairfax Marriott at Fair Oaks is in an ideal Northern Virginia location, just 20 minutes from Dulles International Airport, and is perfect for business trips, group meetings, wedding receptions, and weekend getaways to Washington DC. Guests love being adjacent to the Fair Oaks Mall, where there are over 190 specialty store and restaurants within walking distance, and also the close proximity to Government offices, business parks, GMU, and the Udvar-Hazy center. This luxurious hotel features 11 meeting rooms with almost 9,000 sq. ft. of meeting space, a full-service business center, an indoor pool, fitness center, as well as an onsite restaurant and bar serving a delicious American menu with a variety of signature cocktails. Guest Rooms feature chic décor with modern amenities including free WiFi access and a 32” LCD HDTVs with premium cable. Meanwhile the Marriott Luxury Bedding featuring offering plush mattresses, crisp linens, and fluffy pillows is sure to give guest the perfect night’s sleep in this Fairfax, VA hotel. ... more   less 
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Also Known As:
Marriott Fairfax Fair Oaks Mall Hotel Fairfax
Fairfax Marriott

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