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“Terrible customer service” 1 of 5 stars
Review of Coastal Flats

Coastal Flats
11901 Grand Commons Ave, Fairfax Corner, Fairfax, VA 22030-8603
571-522-6300
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Ranked #4 of 343 Restaurants in Fairfax
Price range: $10 - $30
Cuisines: American
More restaurant details
Restaurant details
Good for: Bar scene, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Copenhagen, Denmark
1 review
2 helpful votes 2 helpful votes
“Terrible customer service”
1 of 5 stars Reviewed September 12, 2013

Me and my co-students from my medschool in Denmark and some american friends of mine went there to grab a beer while waiting 20 minutes for our movie to start at the nearby cinema. As we are european we have different ID-cards and the woman behind the bar wouldnt accept it, only passports. This is not unfamiliar to us so we had diet coke while our american friends had beers. There was only two bar chairs available so some of us were standing, and my friend asked me to hold her beer as she dropped her wallet on the floor.

I held the beer, NOT drinking it, and the bartender who refused our IDs came up to me instantly and yelled "You cant drink that!" and pointed at my face. I explained and told her I was only holding it, but she interrupted me and repeated "you cant drink it!". I gave the beer back to my friend (who had picked up her wallet), and the americans told us to tell the manager that this bartender was being very rude towards me.
So this american friend of mine went to the manager and told him that she was being rude and interrupting me, and he walked to the bartender, told her something, laughed and then they both looked at us and some other bartenders came, they chatted and looked at us again and giggled.
This is not how you treat customers. I feel like I was treated like a 17 year old brat while in reality I was a 24 year old peaceful medicine student just having a diet coke. We werent making trouble or anything, we just stood there and chatted like normal people.

In addition we were trying to eat there prior to that episode - we got seated and we sat there for 45 minutes waiting to order, not even getting drinks. I felt like I was being ignored because we were younger than the average customer at Coastal Flats.

Im never going there again, Im sure their food is great but their customer service is beyond terrible.

  • Visited July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 reviews from our community

Visitor rating
    170
    139
    38
    13
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Pikesville, MD
Senior Contributor
42 reviews 42 reviews
15 restaurant reviews
Reviews in 21 cities Reviews in 21 cities
54 helpful votes 54 helpful votes
“Good food great service”
4 of 5 stars Reviewed September 10, 2013

While enjoying very tasty grouper fingers we noticed the appetizer ordered never came. We brought it to the waiters attention and the manager as well as the waiter immediately apologized and offered to comp the dish as well as dessert. Good food and great customer service.

Visited August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Contributor
27 reviews 27 reviews
17 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Great service”
5 of 5 stars Reviewed September 3, 2013

This is a chain in the Virginia area, but not like what you might think of when you think chain restaurant food or service. First, call ahead. No reservations but you can call 25-30 minutes prior to when you show up and you are moved ahead of those just walking in the door. The service is amazingly good. The servers treat you as a valued customer and not someone who is taking time away from them talking on their iPhone. Food is wonderful. Hot when supposed to be hot and cold when cold and seasoned perfectly. The lobster bisque is a family favorite and served everyday at Coastal Flats, where it is a "special" at some of the other restaurants in the group. Attention to detail and the customer is a plus when enjoying an evening out.

  • Visited September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Charlotte, North Carolina
Contributor
13 reviews 13 reviews
6 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Busy, but worth the wait”
4 of 5 stars Reviewed August 15, 2013

Visited at lunch on a weekday, busy with a short wait. Had the Hong Kong Style Sea Bass and it was very good. Service was also very good. Trendy and popular place, it's busy because it's good.

  • Visited August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Oriental, North Carolina
Top Contributor
113 reviews 113 reviews
89 restaurant reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
“Good place to eat”
4 of 5 stars Reviewed August 11, 2013 via mobile

Great food, attentive service, reasonable price. The only drawback is the noise level. If you are out with the family This would not be a problem but not he best place to conduct business. The Tyson's corner location same food much lower noise level.

Visited August 2013
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