Me and my co-students from my medschool in Denmark and some american friends of mine went there to grab a beer while waiting 20 minutes for our movie to start at the nearby cinema. As we are european we have different ID-cards and the woman behind the bar wouldnt accept it, only passports. This is not unfamiliar to us so we had diet coke while our american friends had beers. There was only two bar chairs available so some of us were standing, and my friend asked me to hold her beer as she dropped her wallet on the floor.
I held the beer, NOT drinking it, and the bartender who refused our IDs came up to me instantly and yelled "You cant drink that!" and pointed at my face. I explained and told her I was only holding it, but she interrupted me and repeated "you cant drink it!". I gave the beer back to my friend (who had picked up her wallet), and the americans told us to tell the manager that this bartender was being very rude towards me.
So this american friend of mine went to the manager and told him that she was being rude and interrupting me, and he walked to the bartender, told her something, laughed and then they both looked at us and some other bartenders came, they chatted and looked at us again and giggled.
This is not how you treat customers. I feel like I was treated like a 17 year old brat while in reality I was a 24 year old peaceful medicine student just having a diet coke. We werent making trouble or anything, we just stood there and chatted like normal people.
In addition we were trying to eat there prior to that episode - we got seated and we sat there for 45 minutes waiting to order, not even getting drinks. I felt like I was being ignored because we were younger than the average customer at Coastal Flats.
Im never going there again, Im sure their food is great but their customer service is beyond terrible.
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