I booked my reservation in person prior to staying and was given a quote that I was pretty satisfied with. Upon my arrival I had a pretty decent time, good shower (it does flood), breakfast was all right, and the beds were comfortable. My biggest problem was when I received my bill on the day I leaving and I was surprised to see my bill was THREE TIMES THE AMOUNT I WAS TOLD. I went down the lobby and I asked whether there was an error to my billing and the friendly staff member told me that there wasn't and explained everything to me. Once I told him that when I booked my reservation that it was a completely different quote, he gave me the AGM's business card and I immediately emailed him. After several emails, I was basically told that it was my fault that I misunderstood the booking--however, I didn't misunderstand anything, I was told one thing and it turned into something else. I was not happy about that.
It was a decent place, but the fact that I have had a horrible customer service experience brings down my experience here.
- Official Description (provided by the hotel):
- HYATT house Falls Church is conveniently located in the Mosaic District. An outdoor mixture of unique gathering places with ample space, including areas for outdoor events, parks for performances and festivals, as well as a unique movie house. You’ll also find an eclectic mix of sophisticated retail and restaurants. HYATT house Falls Church offers a variety of rooms; standard rooms and suites with kitchens. All guests will enjoy our breakfast buffet daily, with made-to-order omelets, freshly brewed Starbucks coffee as well as a variety of fresh breakfast accompaniments. ... more less
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