We have seen several shows here, most recently Disney on Ice, which was a good show for the venue. No seat is too far away to get a good view, there is ample (not room by any means) room for people to sit and the seats are not uncomfortable. The Patriot Center is obviously best equipped for basketball games, which we have also enjoyed here, as the lighting is okay, the walkways are ample and the concessions are appropriate. For children's shows (we have also seen Sesame Street Live here), there are always extra vending tables with fun souveniers and programs for the kids. What you won't find here is "real" food or appropriate cups/concessions for kids, other than popcorn and icees, and be prepared for unfortunate circumstances like being poked with a kids toy from the back of your head or a spill from an oversized, no-top kid-inappropriate cup being spilled from a seat behind you. The ushers are super great about getting you to your seats and generally, you can find a bathroom without a line, but be prepared during kids shows to have some obstructed view or being kicked in the back of your seat from behind. If you have a small kid, bring your own booster seat.
For musical shows/concerts, go elsewhere. The acoustics are terrible. We tried to see Daughtry here and it was aweful. This is, after all, a sports venue, and unlike the Verizon Center, it wasn't made to multitask. Musical concerts were an after thought. Be prepared for drunk people trying to go up and down the stairs, with open, overfilled beer cups, knocking into you on their way up the steps, particularly the lower-area scaffolding steps, which, when used, are very, very unstable.
Sometimes you are not allowed to take pictures, and they will come and find you - they were really strict at Sesame Street Live.
If you get past this, there is the parking, which is awful - worse than Nissan Pavillion. If you want to leave at intermission and miss the second half of a show, then you might get a head start. Otherwise, go to the bathroom, grab a soda and be prepared to sit for 45 minutes to get out of a lot - less for kids shows, but not by much.
We enjoy this venue for low price (check Certifikid and Groupon for codes closer to the show - don't pay full price) kids shows, but go to Verizon Center for bands.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.