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“Ok for the price and breakfast was good” 3 of 5 stars
Review of Extended Stay America - Washington, D.C. - Falls Church - Merrifield

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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
2.0 of 5 Hotel   |   8281 Willow Oaks Corporate Drive, Fairfax, VA 22031 (Formerly Homestead Studio Suites)   |  
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Ranked #17 of 21 Hotels in Fairfax
Parkville, MD
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ok for the price and breakfast was good”
3 of 5 stars Reviewed June 13, 2014

We got the deal on Express Deals on Priceline, so we didn't know what we were getting at first. The room was a nice size, and the air conditioner worked very well. The check in and out clerks were professional. The room was in the back and the exterior there could use a little paint in some places. It was nothing fancy, and I would stay there again. Great location, close to Walmart, great restaurants. and right off the highway.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    12
    7
    9
    6
    10
See reviews for
7
5
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 2, 2014

The staff is awful.... Not just the clerk but the general manager, SUZANNE. The front desk guy (Eddie) is so outwardly worried about clients inquires because he is not in compliance with code of ethics and conduct. I stayed in this hotel for three times, and during my last visit, I just stayed for two hours and the front desk called the cops to my rooms without any reason. Police told me that the hotel complained about noise in my room which was not true at all. When I returned the key, I asked for receipt and front desk refuses to provide it. It was evident that clerk had a plan off stealing the TV and was easy for him to accuse me just because I pay cash, and he always gave me the same room number. There was a time when the clerk took my payment outside of the lobby area. Next day, hotel filed a complaint with the city accusing me of stealing the room TV. First, the hotel could easily solve this issue by contacting me or letting me know about the missing TV the time I surrendered the keys or the day after. Police departments have most important crimes to investigate a robbery performed for the Extended Stay hotel personnel. Please don't even think staying in this hotel unless you want your room burglarized or wrongly charged with stealing hotel amenities. The staff is awful.... Not just the clerk but the general manager, SUZANNE. The front desk guy (Eddie) is so outwardly worried about clients inquires because he is not in compliance with code of ethics and conduct.

I stayed in this hotel for three times, and during my last visit, I just stayed for two hours and the front desk called the cops to my rooms without any reason. Police told me that the hotel complained about noise in my room which was not true at all. When I returned the key, I asked for receipt and front desk refuses to provide it. It was evident that clerk had a plan off stealing the TV and was easy for him to accuse me just because I pay cash, and he always gave me the same room number. There was a time when the clerk took my payment outside of the lobby area. Next day, hotel filed a complaint with the city accusing me of stealing the room TV. First, the hotel could easily solve this issue by contacting me or letting me know about the missing TV the time I surrendered the keys or the day after. Police departments have most important crimes to investigate a robbery performed for the Extended Stay hotel personnel. Please don't even think staying in this hotel unless you want your room burglarized or wrongly charged with stealing hotel amenities.

Room Tip: Do not ever think staying in the Extended Stay America of Merrifield, Virginia. Manager and clerk g...
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  • Stayed December 2013, traveled solo
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, Connecticut
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 17, 2014

I selected Extended Stay due to its availability, not because I needed a room for any length of time (only one night). I was hesitant because of other reviews but had limited choices due to multiple events happening in the DC area. The room was recently updated, modernized and very clean. The front desk staff were extremely pleasant and friendly. The area felt safe for the solo traveler. I can't say I have any complaints, per say, because I knew this would not be the type of hotel I usually book when traveling for business, but it was acceptable and convenient for one night. The only issues I had were with the cleaning product odor - very strong to the point where I was sneezing and had a headache - but I can't complain that the place wasn't clean. It would also be helpful if there was a privacy curtain in addition to the black out curtain in the front window so you can let daylight in while still having privacy.

Room Tip: First floor is convenient, since you can park your car literally right outside your door. 2nd floor...
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
2 of 5 stars Reviewed May 8, 2014

Though it was clean, there was broken furniture, nonworking lights, broken curtain rod, the room temperature fluctuant but room served it's purpose for a 2 night stay. The TV was ancient and quality was poor but I wasn't there to watch TV. Kept telling myself you just need a clean place to sleep and that's all it was.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goldsboro, North Carolina
1 review
5 of 5 stars Reviewed November 11, 2013

I would like everyone to know how wonderful our stay was at this hotel. I booked 5 rooms and everyone of us was treated wonderfully. The whole staff from the General Manager Suzanne, to the front desk, to the whole staff. They even gave us a discount because we were there for a burial of a Vietnam Veteran @ Arlington National Cemetary. They let us gather in the breakfast room at night. Just so understanding and very accommodating. We plan on always making this our hotel to stay at every time we go there. Thank you all so much again. Sincerely!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, November 15, 2013
Diane - The staff and I read your review, and would like to thank you for writing such complimentary things about your experience while staying at our hotel. I'm so pleased to hear that you felt welcome and were treated well. We were honored that you chose to bring your family to stay with us for such a special occasion.

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnebago
Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed October 27, 2013

The staff was very accommodating and helpful! I found the hotel itself to be clean, well kept, and a good value for my stay. Nice flat screen TV and kitchenette. Bed was comfortable and I would stay here again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, October 29, 2013
Charles - The staff and I read your review, and would like to thank you for writing such wonderful things about the comfort of your room and all of the amenities our hotel has to offer. As well, I am glad to read that you were pleased with our staff who strive to give all our guests a "home away from home" experience.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 9, 2013

I am pretty tolerant but, apart from the location there is nothing positive to say about. I brought a group of guys that work for me to stay at this nasty place. I don't even know where to begin. When we made our reservations the lady was plane rude. Upon checking in, we were greeted by this Hispanic lady who took forever and a day to come out from the back. I assume it was the same lady who took my reservations few hours earlier. When I got to my rooms, I noticed how outdated and moldy the carpets and bed covers were. Cockroaches, dirty sheets, horrible odor, I could go on and on. There were cigarette butts outside the doorsteps. Another of the rooms my coworker was in had a shower that would not drain. It was never fixed during our stay. I was so disappointed in this lodging that I wouldn't even recommend this to my worst enemy. I have previously stayed in other Extended Stay hotels across the country but they all had an outstanding customer service, better rooms and were wonderful overall. Now this place, its a different story. This was awful!

Couple days later, the "free WiFi" was not working and when I called the front desk, I was told it was my problem since the person I was speaking to didn't know how to fix it. Mind you, this was the same lady from few days ago....still very rude and ignorant even in person! Through out our stay, I noticed the people staying at this "hotel" were either construction workers or prostitutes. This place is not worth any discount they are willing to provide. Few days before we checked out, I met the only person who seemed to have a clue what a genuine customer service meant and that was Gilbert. He was always so cheerful and helpful so kudos to this young man! Our reservation was originally for couple weeks but we ended up checking out of this nasty place 4 nights later to a different hotel down the street. Not a good experience whatsoever!!

Room Tip: I can't imagine why people bother staying here.
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Falls Church - Merrifield

Address: 8281 Willow Oaks Corporate Drive, Fairfax, VA 22031 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #17 of 21 Hotels in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Falls Church - Merrifield 2*
Number of rooms: 128
Reservation Options:
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Also Known As:
Homestead Falls Church Hotel Fairfax
Extended Stay America Fairfax

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