I am pretty tolerant but, apart from the location there is nothing positive to say about. I brought a group of guys that work for me to stay at this nasty place. I don't even know where to begin. When we made our reservations the lady was plane rude. Upon checking in, we were greeted by this Hispanic lady who took forever and a day to come out from the back. I assume it was the same lady who took my reservations few hours earlier. When I got to my rooms, I noticed how outdated and moldy the carpets and bed covers were. Cockroaches, dirty sheets, horrible odor, I could go on and on. There were cigarette butts outside the doorsteps. Another of the rooms my coworker was in had a shower that would not drain. It was never fixed during our stay. I was so disappointed in this lodging that I wouldn't even recommend this to my worst enemy. I have previously stayed in other Extended Stay hotels across the country but they all had an outstanding customer service, better rooms and were wonderful overall. Now this place, its a different story. This was awful!
Couple days later, the "free WiFi" was not working and when I called the front desk, I was told it was my problem since the person I was speaking to didn't know how to fix it. Mind you, this was the same lady from few days ago....still very rude and ignorant even in person! Through out our stay, I noticed the people staying at this "hotel" were either construction workers or prostitutes. This place is not worth any discount they are willing to provide. Few days before we checked out, I met the only person who seemed to have a clue what a genuine customer service meant and that was Gilbert. He was always so cheerful and helpful so kudos to this young man! Our reservation was originally for couple weeks but we ended up checking out of this nasty place 4 nights later to a different hotel down the street. Not a good experience whatsoever!!
I can't imagine why people bother staying here.
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