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“You Get What You Pay For” 2 of 5 stars
Review of Extended Stay America - Washington, D.C. - Falls Church - Merrifield

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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
2.0 of 5 Hotel   |   8281 Willow Oaks Corporate Drive, Fairfax, VA 22031 (Formerly Homestead Studio Suites)   |  
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Ranked #18 of 22 hotels in Fairfax
Baltimore, MD
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“You Get What You Pay For”
2 of 5 stars Reviewed May 19, 2013

This is a bare bones place with good service at the front desk, but the rooms need some help. The linens would be at home in a one-star roadside inn but are much to cheap, old and scratchy for what this place presents itself to be. Even though room is billed as non-smoking I had a major allergic reaction to the pillows and linens and it certainly smelled like smoke after the unit had been running for a few hours. Bathroom had dozens of long dark hairs everywhere (I am a balding blond). Not even coffee provided in the spacious lobby. Parking is very limited, at least on the side of the hotel where they put everyone. Paint in room was pealing, especially in the bathroom. The Priceline rate was great, but you do get only what you pay for.

Room Tip: Ask for a room on the side where not all the rooms are taken, especially by contractors with equipme...
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  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, May 21, 2013
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2013 via mobile

REPULSIVE. This "hotel" is WORSE than the motel 6 by a long shot. I did the name your own price through expedia and got put in this dump. I walked into my room and the first thing I noticed is the bed isn't made. EW! 2nd thing I notice is the large spider web by the toilet with MULTIPLE ALIVE SPIDERS! (Picture attached) Freaked out, I rush to the front desk and get a new room. The second one isn't much better. Time to check out.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, April 14, 2013
I recently received a copy of your review of the Homestead Washington, D.C. - Falls Church - Merrifield. would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Standard cleaning procedures include a thorough cleaning and disinfecting of kitchens and bathrooms. Given the account you described, there was clearly an unacceptable break down in our regular operations, so I have met with my staff to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
1 review
5 of 5 stars Reviewed March 14, 2013

I stayed at this hotel many many nights in the last 3-4 years. I will not hesitate to recomend it to any one if I am asked. very safe,very clean,friendly staff, super helpfull general manager.Ms Suzanne, and Eddie at the desk a big help when you need him. having some major health problems,they make me forget it all.

Room Tip: corner rooms are the best,very large and quiet.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, March 15, 2013
"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
4 of 5 stars Reviewed February 12, 2013

Every month, for about 10 years, I have been using this hotel. You can't beat the price when it comes to location, convenience, cleanliness, safety, and staff. Since when I visit, I'm there for 3-5 days at a time, I love having the kitchenette.

The staff is wondeful. I've had very few problems over the years. And when I have, they have been quick to fix them.

The manager and Eddie are wonderful. And since I fly in, they've always been accommodating to my arrival times. I've never had to request an early check in. Since they know me, they always have a room ready when I arrive.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, February 14, 2013
"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Once again, thanks for all of your very kind words."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 12, 2013 via mobile

I stay at this hotel every week for 3 to 4 days a week for business. The rooms are clean, the staff extrememy friendly and the location is only 1/4 mile from my work. I have the most interaction with Eddie because I chech in on sundays, he corrects any problems immediately and is always prompt, changing my room if necessary. I have had interactions with other members but I don't remember their names.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, February 14, 2013
"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2013

This was one of the worst hotel experiences ever! (I travel a lot so I've been to many hotels). I walked in the bathroom and there were bath towels all over the tub! I couldn't tell if they were dirty or clean, but it was a mess! There's a bar soap, that was broken in half, out of package, USED and sitting on the soap stand of the bath tub. Next I saw tiny little black hairs in some parts of the bathroom. I then started looking for the hair dryer. Instead of hanging on the wall where a hair dryer stand was, it was in the sink, TOUCHING THE TOILET PLUNGER! I went out for a day, came back to the hotel at night around 11 and couldn't get into my room. I went to the front desk again after going already for towel and soap, and they said that whoever did the transaction only marked the key available for one night. Then next morning I woke up, BLOOD STAINS ON THE SHEETS BY MY FOOT! I checked on myself for cuts, I was perfectly fine. So hope this explains why this was the worst and dirtiest hotel experience ever!

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, January 14, 2013
Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 12, 2013 via mobile

Stayed for one night because it was close to a next day appointment, but wouldn't repeat no matter how convenient. Desk clerks were terrific and thats about the only plus-place was otherwise very shabby and 1970. Rug and chair were soiled and worn, tv was the balloon model, bedspread was awful, etc. Safety lock on my first room was snapped off. No amenities. Wifi was okay.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne l, General Manager at Extended Stay America - Washington, D.C. - Falls Church - Merrifield, responded to this review, January 14, 2013
I appreciate you taking the time to write a review of your experience with us. The issue you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is addressing this issue. I am grateful for the feedback you provided so we are able to continually improve our hotel. I invite you to contact me at mrd@extendedstay.com if you have any additional comments. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Falls Church - Merrifield

Address: 8281 Willow Oaks Corporate Drive, Fairfax, VA 22031 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Free Parking Wheelchair access
Hotel Style:
Ranked #18 of 22 hotels in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Falls Church - Merrifield 2*
Reservation Options:
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Also Known As:
Homestead Falls Church Hotel Fairfax
Extended Stay America Fairfax

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