I put down 4 points for my stay here but should have been 3.5 (good, not "very good"). First of all, I knew it was an extended stay hotel. It was my first time staying in one of these and I had researched it before booking it (including reading TA reviews).
Making a reservation was very easy. I based my decision on location (close to a place I had to visit) and price (one of the least expensive in the area but not cheap at all). I called beforehand to learn about the options for getting there without a car. Since I arrived to Fairfax using the metro train, I took a cab from the metro station to the hotel (less than 10 USD). It's certainly not in walking distance to the station and it's next to a wide highway. Didn't try to cross it.
The room had a kitchenette, countertops and a comfortable bed. The stove was an old, electrical one and the fridge was OK. The bathroom was clean, but you could see it needed some renovations. Internet was fast enough for what I needed and didn't get disconnected. AC/Heat was OK and not noisy.
I only stayed for 2 nights, so I probably didn't get the chance to notice some of the problems other reviewers had. Oh! And there is no elevator; luckily I only had a carry-on but if I would have had more luggage it would have been troublesome.
I noticed several reviews about unclean rooms, but I guess I got lucky. I would suggest asking for another room immediately if you are not satisfied, don't wait too long.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 11, 2012
I recently received a copy of your review of the Homestead Washington, D.C. - Falls Church - Merrifield. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.
We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
