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“Didn't stay here and never will” 1 of 5 stars
Review of Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
2.0 of 5 Hotel   |   12104 Monument Drive, Fairfax, VA 22033 (Formerly Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks)   |  
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Ranked #16 of 21 Hotels in Fairfax
Daytona Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Didn't stay here and never will”
1 of 5 stars Reviewed June 7, 2010

I made reservations at this hotel last fall. Our travel plans changed and I cancelled the very next day. They charged my credit card even though I had a cancellation number. I had to go through their corporate offices to get a refund. Imagine my surprise when I had a charge on my credit card for April 16.2010. I was not even in Va. at the time. They said someone had used my credit card and address and phone number. I wonder who. I had to cancel my credit card and go through a mess and still haven't rec'd a credit. A warning to the wise.

Stayed April 2010
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Fairfax, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2010

We had sold our house and we needed to stay somewhere for a few months while we waited to buy another house and we found this hotel. The location is perfect and the staff is extremely friendly and accomodating. The price is extremely cheap and the room is clean and a pretty good size with a sleeper couch and stove and refrigerator in the room. Other hotels cost a lot more and they had an extra charge if you stayed under 6 months but this hotel doesn't charge any deposit, no credit check and no utilities. Don't trust the other reviews which were posted more than a year ago, because they're definitely not accurate.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 19, 2009

I was first exposed to this hotel when I got to virgina, I was originally going to stay with my boyfriends' parents but this hotel seemed nice. The staff here were quite bland, I had room service like every five days..mind you, you're supposed to get it everyday. My boyfriend and I found a what looked to be like bed bugs. The forks and knives were quite dirty. The staff wasn't exactly attentive to it. And one morning we were woken up to and Ambulance and about four police cars. My boyfriend and I ended staying with his mother for the rest of the stay.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 28, 2009

We checked into our room that was filthy. The bathroom floor had long dark ladies hair all over! The toilet did not flush. The rugs were not vacuumed and the mattress had stains on it! There were candy wrappers near the wall by the dirty and I mean dirty sofa. The room also smelled of very pungent food. The front desk staff except for the woman manager are not very friendly and there are a lot of suspicious people staying here. Not very safe. Stay Away!!! Also, the intenet is very slow. I spent over an hour cleaning the room and it is still nasty. Also, there was blood on one of the towels that they gave to us that was supposed to be clean. There are also ants in the bathroom too! I don't know where they got the name Homestead Suites, because I sure did not feel at home there. Please stay away!!!

  • Stayed October 2009, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, responded to this review, October 29, 2009
Thank you for taking the time to make us aware of your experience at Homestead Washington, D.C. - Fairfax - Fair Oaks. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annandale, Virginia
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 9, 2009

OK for price, best in area for what it is, smaller than most "suites". All rooms have their own "aroma". Close to beltway

  • Stayed September 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 11, 2009

This hotel was so nasty, I had to leave out three days before checkout. I had white spots on my blanket and didn't discover it until the next day! I am sick thinking about it. My sister was eaten by bedbugs and you needed shoes to walk on the carpet it was so moist and nasty. Please see pictures and find you another hotel!

  • Stayed June 2009, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, responded to this review, October 29, 2009
I recently received a copy of your review of the Homestead Washington, D.C. - Fairfax - Fair Oaks. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Hampton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 15, 2009

On Friday, May 29, 2009, I stayed overnight at the Homestead Studio Suites Hotel in Fairfax, Virginia, a suburb of Washington, DC. Homestead is one of a half-dozen brands operated by Extended Stay Hotels. Really, it is not a hotel at all. It is a motel if there ever was one. A large, sprawling two-story building, all rooms with exterior access, no amenities, no lobby. The rooms are small, plain, motel-type rooms with small kitchenettes – hence the "studio" moniker. I booked through AAA, which gave it a 2-star rating. The rate is cheap, however, at about $60, and I would have been satisfied if they hadn't towed my car away, at a cost to me of $175, plus $15 taxi fare to collect it.

How it happened is this. I returned to the place at 1am to find the single strip of parking spaces on my side of the building entirely full except for several unoccupied "handicapped" spaces. My room was on the near end of the building, second storey, and there were no spaces anywhere within sight or reasonable distance. So I parked in one of the handicapped spaces, reasoning that there were several available and it seemed unlikely any handicapped people would be checking in at that hour. Also, I was planning to leave early the next morning. I don't have a handicapped tag, though I am 63 and have bad knees. The sign warned of a possible fine, but not towing. But in the morning, at 7:30, my my car was gone. The desk clerk showed me a post-it note left at the desk – a car fitting the description of mine had been towed, with the name of the towing company.

When I phoned the manager, he claimed that a handicapped person checked in at 2:30 am and complained about my car in the space. He said they had to have the car towed or face a possible lawsuit. The 'hotel' had made no effort to contact me, the reason for this, he said, was they didn't have my car information on file. (It turns out they don't ask for that information, they leave it to the guest to provide it 'voluntarily.') They had other options, however. According to the manager they had a 63 percent occupancy that night, so they could have provided the complaining person with another room close to an unoccupied parking space. Or they could have offered the guest the use of one of three spaces reserved for check-ins, which were right next to the space I occupied. And they could have left a warning note on my car. The manager struck a righteous pose: I, not the hotel, had done wrong; he had been assured by 'corporate' that the hotel was in no way legally liable.

A footnote: At 7:30 Saturday morning when I looked out and saw my car was gone there was no one parked in that space or in any of the spaces nearby. It seems that many of the guests, handicapped or otherwise, are occupying the rooms for very short periods of time.

  • Stayed May 2009, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Address: 12104 Monument Drive, Fairfax, VA 22033 (Formerly Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 21 Hotels in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Studio Hotel Fairfax
Homestead Studio Suites Fairfax

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