We were lucky. We booked through Priceline, and somehow a smoking room was reserved by mistake. I called to confirm that we had a non-smoking room for that week, and they said they were out of non-smoking rooms. If they don't have any rooms left, then they don't have any rooms left. But, I guess that changed, maybe someone else cancelled or checked out early, cause when we arrived they found a non-smoking room for us. They will not always be able to do this for everybody.
They are not mind readers. They do not know that you need a first floor room if you don't tell them. They don't know someone is expecting an elevator. Why would anyone expect an elevator, and where would they put one? They have three two-story buildings with exterior room doors. If you really, really need something book the room with them directly, and don't purchase anything non-refundable.
I think some people complain about things cause they are really clueless about extended stay. Like, housekeeping is not going to clean your room everyday unless you pay extra. If you want someone to pick up after you everyday, either pay the extra or stay someplace else. They spend money on stuff like full size refridgerators, not extra cleaning staff. And the free breakfast is a muffin or instant oatmeal that you eat in your own room. If you want a real breakfast, you have a kitchen, cook whatever you want. There is no breakfast area in the lobby, and there's no reason there should be one.
There are four Extended Stay America locations in Fairfax, plus more in the general area. I think people are sometimes confused which one they are getting. Two of them, including this one, allow smoking in some rooms, two do not. Two of them, including this one, are near this mall. This location is a bit difficult getting in and out of. We usually had to drive a bit down the road and make a U-turn, which was fine, but we were not out during busy traffic times. If you have more of a M-F 9-5 schedule, this might be a problem depending on where you are going.
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- Also Known As:
- Homestead Studio Hotel Fairfax
- Homestead Studio Suites Fairfax