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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
2.0 of 5 Hotel   |   12104 Monument Drive, Fairfax, VA 22033 (Formerly Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks)   |  
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Ranked #16 of 21 Hotels in Fairfax
NJ
1 review
1 helpful vote 1 helpful vote
“Terrible”
1 of 5 stars Reviewed November 30, 2008

Was shown 2 rooms and was very disappointed , rooms were not clean, smelled, and the bed was terrible . Did not stay.

  • Stayed November 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, responded to this review, April 10, 2009
Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Fairfax - Fair Oaks. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    12
    8
    7
    6
    14
See reviews for
9
3
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed July 1, 2006

This was pretty much the roach motel. There were spiders in the shower, and a cockaroach lived in the lobby. They don't change the sheets if you are not there for more than seven days, and you have to beg to to get towels from the limited housekeeping service. The rooms also smelled strongly of cigarette smoke, and the internet was broken for the entirety of my four night stay. There are so many places you could stay around Fairfax that would be so much more pleasant. Don't stay at the homestead suites

Stayed June 2006
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, VA
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
143 helpful votes 143 helpful votes
2 of 5 stars Reviewed May 20, 2004

Stayed here for several days during a relocation trip. This property seems a bit cramped. Rooms open to the outside so felt security might be an issue. You are walking distance to the area mall and a handful of restaurants are across the street. While I experienced no specific problems and in a pinch would stay there again, there are better choices in the neighborhood though for a bit more money.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Address: 12104 Monument Drive, Fairfax, VA 22033 (Formerly Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 21 Hotels in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Studio Hotel Fairfax
Homestead Studio Suites Fairfax

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