I am relocating from Denver, Colorado to take on a new job in the D.C. area. I am very pleased with my first week at Homestead Studio Suites in Fair Oaks. When I made my reservation, the gentleman on the phone searched for ways to help me with price since I was in financial difficulties--he asked me if I was a member of AAA, which I am, and he was able to give me a break on the room price, which I much appreciated. When I checked in at 1 AM this past Monday, a glitch with processing my debit card wouldn't let the full weekly amount be charged. The night desk person kindly allowed me to charge only $250 and I paid the remainder a couple of days later. Next day, I needed to copy and fax a lot of "onboarding" materials to my new employer, and the desk staff was very cheerful and accommodating to support me through multiple transmissions. The cleaning crew was great later this week--they laid out my toiletries very neatly on a clean towel in the bathroom, making my messy gear very attractive. They also left me an extra box of tissues, seemingly having read my mind that I would like that, which I did! All in all, I feel the staff members of the Fair Oaks Homestead really do care about me--like family.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 7, 2012
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I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that my front desk team was accommodating and attentive and that our housekeeping team added some personal touches on your cleaning days. It is these simple gestures that make an impact with our guests and what sets our hotel apart from our competitors.
Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Area Operations Manager
Extended Stay Hotels Fairfax - Fair Oaks
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.