“Great Long Term Stay. Very well managed.”
Long Term Stay from April to August of 2012. Very well maintained older property in the heart of Fair Oaks, Fair Lakes area. Close to route 66 and route 50 with great access. Rooms are very quiet with good sound insulation. Convienient to nearby shopping and Theater Complex.
Grounds have mature landscaping and are very well lit at night. The Staff and Management are very responsive and attentive to detail.
From the Area Manager - Sofia Kehayias, Site Manager - Alex Daas, Front Desk (Millie and Sabhir) to the very polite Maintenance and Housekeeping Staff; I was impressed by their competence and attention to their duties. On-site Maintenence were frequently seen cleaning A/C units, repairing refrigerators, power washing walkways. Housekeeping were always attentive, polite, and kept the units I saw very clean. Whenever I requested something - a replacement coffee maker, service to my refrigerator, reimbursement for a malfunctioning washing machine, extra linen; it was always done promptly and without question.
While staying here for an extended period I saw the staff respond quickly to some tricky problems. Machines breakdown, Drains backup, Stuff happens. The difference is how you deal with it. They responded very well. I would stay here again. I recommend it to others.
Building #1 is closest to Laundry Area. Shopping and Walking are very pleasant in the immediate area...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 5, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel and for recogizing the efforts of our staff, especially Sofia, Alex, Millie and Sabhir. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!
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It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.