Hotel is dirty, with high turnover at front desk and in housekeeping. Front desk clerks are more helpful than management, which has seen turnover. Housekeeping is sloppy as all get out, with hairs, crumbs left behind in sheets or mattress covers, and inside drawers, next to night stands, etc. Pillows can be smelly, and blankets have stains or cigarette burns in them. Housekeeping often leaves fingerprints behind on items in kitchen, like the coffee maker and toaster. Housekeeping people are allowed to talk on their cell phones while cleaning rooms, which is outrageous in the extreme and reflects extremely poorly on management. Kitchen floor looked clean but was filthy dirty after wiping up a spill on the floor. Ugh. Since they have high turnover in housekeeping, one can only guess they will put up with unprofessional behavior of housekeeping just to get the rooms cleaned.. They can also be rude. If you complain to the front desk about these issues, they will begin to view you as a troublemaker, instead of as a paying guest who deservessome basic level of cleanliness and courtesy. Their attitude towards customer service is basically, they are already providing you a room at a cut rate, so you have no right to expect a modicum of cleanliness and professionalism. I don't recommend staying here at all. I would suggest you go to a Hilton Homewood Suites or Marriott Courtyard, Residence Inn, etc., where management and staff are trained to professional standards, and rooms meet decent levels of cleanliness. By and large, Extended Stay hotels are a low type of brand and can never compete with Marriott, Hiltion, and Comfort Inns. Pay a little more and stick with the higher quality places. It will be worth it.
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- Also Known As:
- Extended Stay America Fairfax
- Extended Stay Fairfax
- Fairfax Extended Stay