This hotel is more like an apt with a lobby, but the price is right for a person or family on a budget.
the good: 1. The shower pressure is awesome and the water HOT. 2. Great location at Fair Oaks Mall. 3. Full kitchenette, so you can dine in and eat healthy. 4. There is a grocery store right across the street, and lots of restaurants and mall right there. 5. The front desk staff were very nice and really made me feel welcome and valued. They have a basket up front so you can ask for things you might have forgotten, including popcorn! ;) 6. There's grab and go breakfast: includes coffee, muffins, bars, oranges, apples, and oatmeal packages. 7. Free wifi that worked great on my iPad. 8. Nice flat screen tv with show time. 9. Pool, but no hot tub. 9. Easy parking
This place is not for those accustomed to Marriott or Hilton. There's no maid service (without extra fee) unless you are there more than a week, and then it's once a week. There is no toiletries. The AC / heater is manual (no thermostat). You have to ask for more linens. And my fridge made noises that gave me nightmares, but that could have been just my room.
So, if you are staying just a night or two, it would be a great value. If you are staying longer and like to be more pampered, you should spring for the Bigger chain hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doreen - The staff and I read your review, and would like to thank you for sharing your experience with us! We appreciate you letting us know that the refrigerator in your room was creating some noise. We are sorry for this disturbance, but are happy to read that we provided you with great service that you can expect (and deserve) from all of our hotels.
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Thank you again for sharing all of your feedback and please contact me directly at firstname.lastname@example.org if there is anything I can do for you. We would love to see you again, should your travels bring you back to our area!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.