I stayed at the Hotel for approx 2 months. We were told the Hotel had been freshly renovated
my first impression of the room was that everything looked new. it hads its problems, The alarm
clock would loose 1.5hrs a day I couldn't get a wake call because there was no phone in the room. I asked the front desk for a phone, but was told they didnt have any available. When the phones did come in they handed me a box. I had to put the phone together pull the bed away from the wall to plug it in. There also was no towel rack for towels. they would set the fresh towels on top of the toilet. The fan in the bathroom was hanging down without a cover. The cover for the light in the kitchen area was on top of the cabinets. I had a leak in my bathroom ceiling for 3 days,I informed the front desk that there must be a broken pipe in the room up above, and that my bathroom floor was getting flooded. I was told that maintence was off for the weekend, and they handed me towels to throw on the floor. I know all Hotels have problems, and I can deal with the little things. The Staff was excellent. They would do anything for you that was in their power. My biggest complaint was house keeping. My shower curtain at the bottom was full of black mold it didnt get changed until I complained, and when they changed it they cleaned my room, and left the tub dirty.I told the front desk, and they cleaned my room again. The counter tops or tables were never cleaned even though I made sure to have everything off them so they would get cleaned. There was trash under the bed from the prior tennants. Would I stay there again? ( Yes.) I was told that management had a long talk with housekeeping. If they get housekeeping under control it would be a Excellent Hotel, but right now I would classify it as a MOTEL.
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- Also Known As:
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- Extended Stay Fairfax
- Fairfax Extended Stay