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“Pleasant experience, excellent value” 4 of 5 stars
Review of Candlewood Suites Fairfax

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Candlewood Suites Fairfax
2.0 of 5 Hotel   |   11400 Random Hills Road, Fairfax, VA 22030   |  
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Ranked #3 of 21 Hotels in Fairfax
Certificate of Excellence 2014
Yardley, Pennsylvania
1 review
“Pleasant experience, excellent value”
4 of 5 stars Reviewed 2 weeks ago

Other hotels in this neighborhood were seriously overpriced so I picked this one. I hadn't stayed before in a "Suites" where they didn't make up the bed for you, so that was a surprise, but not a problem. I ended up perfectly happy for 3 nights, everything clean and pleasant, facilities for food supplies nicely organized if you wanted to do it that way, etc. I was especially impressed when Sonia, who checked me in, greeted me by name 2 days later after not seeing me in between. That really makes a difference and makes a little place like this quite memorable!

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, 4 days ago
Dear Adrian,

We appreciate you taking a moment to share your thoughts regarding your recent experience at our Candlewood Suites Fairfax. We are an extended stay hotel where our guest typically stay a week or longer so we do not service the rooms daily in efforts to value your privacy. We are happy that this was comfortable for you.

We take much pride in the customer services we provide especially with our night shift, Sonia, who genuinely makes an effort to care for each guest and refer to them by name. We are lucky to have such a shining star has her on our team.

Thank you for choosing Candlewood Suites Fairfax and we look forward to serving you again!

The Candlewood Suites Fairfax Hotel Team.
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215 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this location several times in the last three or four months and this hotel really has great customer service.
It is nice to be welcome and received with a smile every time. Specifically Sonia at the front desk is alway willing to help and has a smile for all people coming into the lobby. Many co workers have been staying here for over three or four months and agree that Sonia at the front desk make them feel like they are at home.
The hotel is at a Good location and the rooms are nice and very clean.

Stayed February 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, 4 days ago
Dear Mauricio,

Thank you for taking the time to give us your feedback regarding the positive experience you have had during your stay at our Candlewood Suites Fairfax. It is true that our Sonia greets each and every guest with a warm welcoming smile making them feel right at home.

We are glad we have been able to serve you!

The Candlewood Suites Fairfax Hotel Team.
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Manchester, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

First time at Candlewood Fairfax but will definitely be staying there again (in fact visiting this week). Sonia greeted me with a wonderful smile and took care of my registration quickly and efficiently, all the while explaining in a friendly manner all of the features such as the laundry, self service food pantry and the business office with computer access. Although I was only staying for the one evening she made me feel like a longtime guest. In the morning Yvonne the day manager thanked me for staying and recommended the Silver Diner for breakfast, which was terrific. Overall good people, clean facilities and efficient process.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, 4 days ago
Dear kbs,

Thank you for your wonderful comments! We are so pleased that you chose Candlewood Suites Fairfax for your one night stay. We are delighted that Sonia and Yvonne were able to make such a positive impression on you.

We appreciate your business and look forward to serving you again!

The Candlewood Suites Fairfax Hotel Team.
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Glen Allen, Virginia
1 review
5 of 5 stars Reviewed January 18, 2015

The rooms, hallways, and facilities were clean, the bed and furniture were comfortable, and the staff was excellent!! The rates were very reasonable and it is in a great location also! I WILL definitely stay here again!

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, January 23, 2015
Dear JRLorimer,

We so much appreciate you taking the time to mention how comfortable and clean our suites and hotel are! We are recently under new management and know there has been a positive impact made by this change. We look forward to serving you again in the future!

Sincerely,
The Candlewood Suites Fairfax Team
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Signal Mountain, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2015

I stayed here as a travel nurse for about a year. All the staff were very friendly. Sonia always greeted with a smile and by name. Any concerns I had were promptly taken care of. Would definitely stay there again.

Room Tip: Rooms on the outer rim face a tree barrier between the hotel and condos. The others face the parking...
See more room tips
  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, January 23, 2015
Dear Deborah G,

We love our long term residents the most! It is as a long term guest, you really get the "home" feel we are so great at providing! We love that Sonia takes such pride in her work that she sincerely is greeting our guests home each day by name and with a smile!

Thank you again for choosing Candlewood Suites and we look forward to serving you again in the future!

Sincerely,
The Candlewood Suites Fairfax Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 17, 2014 via mobile

Thank you to Candlewood Suites.
Sonia is a great agent and assisted all my needs.
Yvonne was an excellent manager and set up me up in an awesome room.
I enjoyed my stay here and can't wait to come back.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, January 23, 2015
Dear Rockville King,

We appreciate your great comments about out Team! Sonia is so sincere with our guests and Yvonne assures that you accommodations are all set up prior to arrival. We love that we can provide a combination a positive guest experience from each detail from check in, clean rooms, and checkout. Thank you again for staying with us and we look forward to serving you again in the future!

Sincerely,
The Candlewood Suites Fairfax Hotel Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 23, 2014

The rooms was very clean room service was the best and your worker at the front desk Sonia was very kind and helpful make you feel like your at home and made sure that the rooms and everything else was like it was supposed to be very comfortable and I will be staying here when I come back

  • Stayed November 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DHMFairfax_Va, Manager at Candlewood Suites Fairfax, responded to this review, January 23, 2015
Dear Carlos F,

Thank you for your positive comments about our greatest associate! We are fortunate to have her treat each and every guest so special. At Candlewood Suites Fairfax, we take pride in our customer service and want to assure each and every guest has the most comfortable stay possible!

Sincerely,
The Candlewood Suites Fairfax Hotel Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Fairfax

Address: 11400 Random Hills Road, Fairfax, VA 22030
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Fairfax
#3 Business Hotel in Fairfax
#5 Romantic Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Fairfax 2*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites Washington-Fairfax we put the amenities where they count: in our suites. Each suite features a fully equipped kitchen with a microwave, 2 burner stove, refrigerator ice maker, dishwasher and the utensils needed for cooking. Every guest room at the Fairfax Candlewood Suites offers free high-speed Internet, and a comfortable executive desk & chair.Enjoy free use of the hotel s fitness center, business services, and laundry facilities. Relax in an overstuffed recliner while enjoying a CD or VCR tape from the hotel s free library. The hotel also has the renowned Candlewood Cupboard, a small convenience store where you can purchase items 24/7 at a reasonable price.The pet friendly Candlewood Suites Fairfax is conveniently located near the Pentagon, NRA museum, George Mason University, Patriot Center, Dulles Expo & Conference Center, Fair Oaks Mall, and Fairfax County Courthouse. Use the Vienna Metro station just 4 miles away to visit the many area attractions in Washington, DC. Dulles Airport IAD and Reagan National Airport DCA are within 14 miles.This extended stay hotel caters to business and government travelers. Best of all, every night you stay at the Candlewood Suites Washington-Fairfax you will earn Priority Club Rewards points! ... more   less 
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Also Known As:
Candlewood Suites Fairfax Hotel Fairfax
Candlewood Fairfax
Fairfax Candlewood Suites

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