i booked a room last minute online on friday night, my husband and i were coming from different states and he was going to arrived earlier than me. i called the front desk and i spoke to Ibraham, he was so nice and explained me that my husband could check in earlier if i wasnt there(keys left at a box in the entrance).after that i called him at least 5 times because i couldnt find the hotel and he explained me step by step how to get there. Excellent customer service !!!