The customer service has gone down dramatically. I came there and waited for 10 minutes before someone showed up to the front-desk to service me. I left my dress pants in the room after check-out and called back a day later to see if anyone has seen it...they said they'd check on it and call me back. Another day later, no one called back. I called back again to ask, they said they haven't checked it yet and they'll call me when they do. 3 days goes by, I called again, they said no one has seen it or even checked. They, simply, don't give a crap anymore since they already took my money. They didn't realize that i'm not a one-time visitor, but I've been there 10-15 times. They lost me as a customer for good.