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“Excellent Customer Care” 5 of 5 stars
Review of Hilton Garden Inn Fairfax

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Hilton Garden Inn Fairfax
3.0 of 5 Hotel   |   3950 Fair Ridge Drive, Fairfax, VA 22033   |  
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Ranked #1 of 22 Hotels in Fairfax
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent Customer Care”
5 of 5 stars Reviewed March 25, 2014

We forgot a piece of our luggage at the lobby after we checked out. We didn't realize that until we got home. When I called the front desk, I was pleasantly surprised to find out that they had our luggage and were holding it for us. I was able to make arrangements for someone to pick it up. All the contents were there. I appreciate the honesty and customer care at this hotel.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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405 reviews from our community

Traveler rating
    306
    71
    21
    4
    3
See reviews for
103
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167
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Any
English first
Virginia Beach, Virginia
Senior Contributor
45 reviews 45 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2014 via mobile

Visited this place as a place to stay the night while in town to watch a show at Patriot Stadium. I am very pleased. Debra from the Front Desk was welcoming and accommodating with my room type request. The property was well kept. Quiet area, clean property. The rooms are adequate in size. The Garden Grille was also a great addition to the hotel. The chicken quesadilla was very good. Will recommend this hotel.

Stayed March 2014, traveled with friends
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san antonio
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2014

I have stayed here numerous times while in the DC area. The staff is always attentive and ready to assist. The housekeeping staff does an excellent job and the catering services are great also. al around accomodating!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lorton, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 16, 2014

Only stayed here one night. I was pleased with the cleanliness, quality of the bed linens and towels, and room service. Room service arrived quickly and food was hot and tasty. Checkout from the room was easy.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Myrtle Beach, United States
1 review
5 of 5 stars Reviewed March 13, 2014

The hotel staff was very friendly and helpful. The cleaning service was very accommodating and did not rush us out of the room before we were ready to leave. The room and bathroom were very clean. The hotel is in a very good location and is easy to access. We also enjoyed the cookies and coffee offered in the lobby.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Bassett, United States
1 review
5 of 5 stars Reviewed March 11, 2014

Very clean quiet hotel with very nice lobby and excellent food service. Room was very clean and large with microwave, Iron, Ironing board, fridge, coffee or tea brewer, hair drier. Supermarket, Subway, Pizza restaurant about a block away. Metro station in Vienna VA is about 5 miles East on I-66. Lots of comfortable pillows, either net connection in room with desk and office chair. Lots of drawers.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 10, 2014

Okay, that is a hokey title, but the stay was as clean and pleasant as the first. Check in was a breeze and I got to actually use a little more of the hotel services this visit. The restaurant, while not great, is quick and offers enough variety to satisfy your hunger. The portions are good sized and I recommend it for breakfast at the very least. The hotel always has coffee out in the lobby in the morning and their cookie service in the evening. The lobby has been spruced up a bit since last year with new art and lighting. A definite improvement.

Nothing about their housekeeping service has diminished. They get high marks again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Fairfax

Address: 3950 Fair Ridge Drive, Fairfax, VA 22033
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fairfax
#1 Family Hotel in Fairfax
#1 Best Value Hotel in Fairfax
#2 Romantic Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Fairfax 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Hilton Garden Inn Fairfax Hotel Fairfax
Fairfax Hilton Garden Inn
Hilton Fairfax

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