We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best customer service in the business” 5 of 5 stars
Review of Hilton Garden Inn Fairfax

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Garden Inn Fairfax to your Saves list
Hilton Garden Inn Fairfax
3.0 of 5 Hotel   |   3950 Fair Ridge Drive, Fairfax, VA 22033   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book now and save 25%
Ranked #1 of 22 Hotels in Fairfax
Tampa, Florida
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Best customer service in the business”
5 of 5 stars Reviewed September 23, 2013

This is the best Hilton Garden Inn I have ever stayed in. The facilities match all the other HGI's but the customer service is way above average. Starting at the top with the Steve, General Manager, guests are their number one priority. The check in process is fast, accurate, and efficient. The rooms are well maintained, clean, comfortable and quiet.

The service at breakfast was also top notch. The staff in the morning acknowledged that it has been a while since my last stay. It has been more than a year and they remember me.

You are always welcomed home like family when staying at the HGI in Fairfax.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

442 reviews from our community

Traveler rating
    333
    75
    25
    5
    4
See reviews for
112
72
39
183
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Oak Park, United States
1 review
5 of 5 stars Reviewed September 14, 2013

This property is well maintained, well staffed and well managed. As a model HGI, it provided great value for the price and a terrific location for the wedding we were attending. It has reframed my perception of the Hilton brand.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

The staffs are very friendly. The location is great. Near to Dulles Airport. Rooms are clean. The beds were very comfortable. They have a complimentary shuttle to the Metro station.
A perfect place to stay.

Would definitely recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cadiz, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

the staff is very friendly. quickest check-in i have ever had. the beds were very comfortable. nice courtyard area. the pool is tiny.lots of restaurants close by. would definitely recommend this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 1, 2013

Have stayed here a number of times and am always impressed with how friendly all the staff are. Hotel is what you expect of HGI, clean, quiet and decent value. Will be back here again the near future.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 28, 2013

Facilities are top notch. Staff are over the top helpful and nice. What great staff! They went out of their way to accommodate our needs, and they actually cared that we were there. Staff greeted us by name once we checked in. I've been a Hilton honors member for years and i can say that this is the ONLY Hilton I've ever checked into where the idea of "loyalty" actually went BOTH ways. Our room was as requested. Big room. Bath a tad dated, but actually pretty nice. The exterior grounds are landscaped very nicely. Colorful flowers abound. There is a really nice courtyard in the back of the hotel (where the meeting space is), it even sports a peaceful fountain. Very very nice. We did not partake of the breakfast buffet, but it looked pretty good, and judging from the number of people that were using the restaurant, it must have been good. The lobby area is beautiful and decorated just right - not too heavy on wood tones or anything tacky that you usually see in hotels these days. All in all, i would recommend this hotel 100 out of 100 times and we can't wait to come back.

Room Tip: just pick one, you'll be happy
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Youngsville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 28, 2013

the hotel was a good value and was average , the staff was a bit " overly friendly" appearing to be disingenuous, but the hotel was clean and accommodating . the location of the hotel was very convienent to the mall and universities.. we would stay there again, the staff was the only thing that needs some direction.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Fairfax? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Fairfax

Address: 3950 Fair Ridge Drive, Fairfax, VA 22033
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Fairfax
#1 Family Hotel in Fairfax
#1 Business Hotel in Fairfax
#3 Romantic Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Fairfax 3*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Travelocity, Orbitz, Despegar.com, BookIt.com, getaroom.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Hilton Garden Inn Fairfax reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Fairfax Hotel Fairfax
Fairfax Hilton Garden Inn
Hilton Fairfax

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Fairfax, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.