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All 22 Fairfax hotels

The Mason Inn Conference Center & Hotel: Traveler Reviews

3.0 of 5
4352 Mason Pond Drive, Fairfax, VA 22030
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The Mason Inn Conference Center & Hotel
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Ranked #3 of 22 hotels in Fairfax
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134 reviews from our community

    Trip type
Traveler rating
    87
    32
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    5
    1
Date Rating
Fredericksburg, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not what we expected”
1 of 5 stars Reviewed November 14, 2012

My wife and I came here for our anniversary and because we are alumni. We thought it would be nice that we get to see how things have changed. When we arrived, I was wearing sweats and a long sleeved athletic shirt. I know I'm not the best looking guy, however, the two agents at the desk appeared to be a little taken aback when they saw me. People do not realize their facial expressions react faster than the words out of their mouth. During the check in process, the agent appeared to be a little afraid and would not even look at me. I tried to just let it be, I'm here with my wife to enjoy our time so I let it go. Later that evening we had dinner, went shopping and to a show. My wife wanted something to eat from the hotel restaurant, and they were clearly busy serving a wedding party, I believe. However, as we approached, some of the patrons turned and looked at me like I was coming to rob the place. Now I know this was no fault of the hotel, but it was just extremely uncomfortable. While I was waiting for my wife, the security guard just so happened to spend time in the area. My wife waited for her food and I went to take my shopping bags to the room. I walked pass about four front desk employees at the check in and there was no eye contact and not even a hello or attempted nod of acknowledgment. I cam back down stairs to wait with my wife while she got her food. We went back up to our room and as we stepped off of the elevator, there was the security guard again. It could have been coincidence. With that being said, we were made to feel like we didn't fit the profile of true alumni or hotel guest. Maybe its because I was not in a suit and my beard was not trimmed. We left here and went to the Fair Oaks Marriott the next morning and the difference was like night and day. The hotel staff at the Marriott were wonderful to us. When they realized that it was our anniversary, they even sent us a bottle of wine which was a nice gesture. After reading the reviews of the GMU hotel here, obviously, people have had great experiences here. However, we did not. I was really disappointed. Just my two cents.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jdeloatch about The Mason Inn Conference Center & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Front Office Manager at The Mason Inn Conference Center & Hotel, responded to this review
November 19, 2012
Good Day JDeloatch.

I would like to take some time to thank you for your recent patronage to The Mason Inn and for sharing your experience with TripAdvisor. It is because of the candid feedback that you provide that we are able to continue to improve our product and services.

I was dismayed to hear about your recent experience and would like to apologize for the breakdown in service. We pride ourselves on delivering a superior product and the best service to our guests. And for being unable to do that during your stay I am truly sorry. I have taken your comments back to my team and we are taking the necessary steps to ensure that this does not happen to you or to any of our guests. Our guests are our number one reason for being in hospitality and our Alumni are especially important to us.

I hope that you and your wife were able to enjoy your anniversary despite your experience with us and hope that in the future you will allow us the pleasure of hosting you again.

If your travels do bring you back to Fairfax and specifically to GMU please reach out to me so that I can make the arrangements for you. You can reach me by calling the hotel directly or visiting our website and clicking on contact us.

I look forward to seeing you again.

Regards.

Christopher.
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Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Comfortable spacious rooms”
5 of 5 stars Reviewed November 10, 2012 via mobile

Large rooms with all the gadgets you would expect. Staff is helpful and polite. The hotel is huge and gorgeous. It is close everything on the George Mason campus. Beds are very soft and comfortable. Rooms near the ice machine got a little noisy from all the traffic.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask melt_core about The Mason Inn Conference Center & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Front Office Manager at The Mason Inn Conference Center & Hotel, responded to this review
November 15, 2012
Hello melt_core.

I wanted to take a moment to thank you for staying with us and for providing your feedback to TripAdvisor. I appreciate the opportunity to host you and hope to do so again soon.

Regards.

Christopher.
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Lynchburg, Virginia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Very Happy”
5 of 5 stars Reviewed November 1, 2012

I stayed at the Mason Inn because it was the closest (of course) hotel to the GMU campus and where my son lives while at school. I couldn't have been more impressed. All of the staff was very friendly and professional. All were helpful. The bar was well run. While I didn't eat while I was onsite, I did see the food that others were ordering, and it looked wonderful.

The room was very comfortable, and the beds were well done. The Business Center was also well maintained and had everything that I needed.

I would happily stay at the Mason Inn again and would easily recommend it to anyone else.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lynn M about The Mason Inn Conference Center & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Front Office Manager at The Mason Inn Conference Center & Hotel, responded to this review
November 5, 2012
Hi Lynn M.

I am so glad that we opened a hotel here on campus. A lot of parents get to see their kids more often being so close to them on campus and I am glad that you are able to take advantage of our perfect location to do that.

I hope to see you again soon!

Regards.

Christopher.
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Hamilton, New Jersey
1 review
“Fantastic, Friendly & Fun”
5 of 5 stars Reviewed October 21, 2012

This was our 3rd stay at The Mason Inn, we find it very clean and easy access to GMU! My son is a Sophmore this year, and I am sure we will be staying a few more times unitl he graduates. We would even stay after that if we wanted to visit VA or DC great location! Without the hassle or prices $$$ of DC hotels.

The Staff is very friendly and the food, drinks are moderately priced and very good!

We are looking forward to many more stays at the Inn. We are also looking forward to staying for Graduation in 2015! In fact the whole family will be coming along!

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AnneP0707 about The Mason Inn Conference Center & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Front Office Manager at The Mason Inn Conference Center & Hotel, responded to this review
October 22, 2012
Greetings AnneP0707.

Thank you so much for your continued patronage of The Mason Inn and for sharing your remarks with TripAdvisor.

It is a pleasure having you as our guest repeatedly and look forward to many more trips to visit your son!

See you soon.

Christopher.
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Hummelstown, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“We recommend this hotel to everyone!”
5 of 5 stars Reviewed October 6, 2012

We just can't say enough positive things about this hotel! From the minute we walked in the door to the minute we left, everything was great. The rooms were spotless, the customer service was exceptional, the cleaning staff were friendly and great at their jobs, the fitness room was great, and the overall atmosphere was beautiful. We highly recommend this hotel to everyone. We can't wait to go back to the Fairfax area so that we can stay there again!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Janell Ace H about The Mason Inn Conference Center & Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Front Office Manager at The Mason Inn Conference Center & Hotel, responded to this review
October 7, 2012
Good Day Janell Ace H.

I am so pleased that you "can't say enough positive things" about us. It is so great to hear the positive comments that you had especially regarding our staff. They work so hard and get so much reward from hearing the positive feedback from folks like you here on TripAdvisor.

I appreciate the opportunity to host you and look forward to seeing you again!

Regards.

Christopher.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Mason Inn Conference Center & Hotel

Also Known As:
The Mason Inn Hotel
The Mason Inn Conference Center And Hotel
The Mason Inn Hotel Fairfax
Address: 4352 Mason Pond Drive, Fairfax, VA 22030
Region: United States > Virginia > Fairfax
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Onsen Hotels in Fairfax
#2 Family Hotels in Fairfax
#3 Business Hotels in Fairfax
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
: Inspired by the patriot spirit of George Mason, The Mason Inn Conference Center & Hotel provides an exceptional environment for work, study and special occasions in the center of Northern Virginia. As the Official Hotel and Conference Center of George Mason University this pristine hotel is dedicated to excellence in service and sustainability, as well as creating an environment conducive to learning and relaxing. The Mason Inn Conference Center & Hotel is nestled among a natural wooded setting on the south side of the University’s Campus in Fairfax, Virginia. The Conference Center & Hotel is distinguished as LEED-certified Gold by the U.S. Green Building Council, and is the only full-service, upscale hotel in Fairfax and near George Mason University.Conveniently located with direct access from Route 123, The Mason Inn is easily accessible from throughout Virginia and the Washington, D.C. Metropolitan Area. The Conference Center & Hotel offers all of the amenities of the George Mason University Campus and The Patriot Center, including accessible complimentary scheduled shuttle service around George Mason Campus, and to and from the Vienna Metro stop based on the University's weekday and weekend schedules. ... more   less 
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