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“Felt right at home” 5 of 5 stars
Review of SpringHill Suites Fairfax

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SpringHill Suites Fairfax
3.0 of 5 Hotel   |   11191 Waples Mill Road, Fairfax, VA 22030   |  
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Ranked #11 of 21 Hotels in Fairfax
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Kingston, Jamaica
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Felt right at home”
5 of 5 stars Reviewed August 4, 2014 via mobile

My mom and I stayed for a long weekend, from Thursday to Monday, while we attended a conference, shopped and did some sightseeing. The hotel itself was very clean and well maintained, our room was very comfortable, bathroom was great, bed was comfy. Breakfast was also very satisfying. The thing that was best though were the staff. From the front desk team members to the shuttle driver to the housekeepers, they were friendly and very helpful. The only drawback for me was that the shuttle didn't operate on the weekends and that was not convenient for me because I was visiting from another country. However, even though that was the hotel's policy, they still made an exception on Saturday morning to take us to our conference. That was definitely trying to satisfy the customer and I appreciated that. I definitely recommend this hotel.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 6, 2014
Hi Kristine B, Thank you so much for letting us know how your stay was at our hotel, and your experience was great. We do everything we can to make sure our guests stay exceed their expectations, and I feel as if we did that in your case. Our hotel is clean, confortable, up-to-date decor, and our breakfast recently changed to include many new items. We appreciate your comments on our associates, and will pass your information on to them. I do apologize for the shuttle schedule on Saturday, but glad, we were able to accommodate your request. I hope that if you return to our area, you will let us know, and and hope to see you again.

Sincerely,
General Manager
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241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Korean first
  • Any
English first
Neosho
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 23, 2014

My daughters and I stayed here while one of my daughters attended student orientation at George Mason University. It's a nice property with spacious, comfortable mini-suites. The lobby is attractive and the breakfast provided is adequate, nothing fancy. The elevators were a bit slow and the laundry facility could have had more than one washer/dryer set because it tended to stay busy.

The beds were comfortable, the living room type area was a plus as well.

There isn't much adjacent to the hotel and since we arrived without a vehicle, it was a little bit of an inconvenience until we rented a car from the Hertz desk in the lobby.

I plan to stay here again when I return to Fairfax with my daughter to move into the dorms in a few weeks.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 6, 2014
Hello Murphy L, Thank you for giving us your comments, and glad that we are so close the GMU, that you were able to get there quickly. We always like feedback on our amenities, and you enjoyed our breakfast, and other amenities and I am sorry, that we our Guest Operated Laundry was busy during your stay, and we can certainly evaluate and make changes if possible. I hope that we exceeded your expecations, and that is always our goal. If you return to our area, please let us know, so we can upgrade your room. Have a great summer and see you soon.

Sincerely,
General Manager
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Richmond, Virginia
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 2, 2014

The hotel is nice. Free breakfast and parking. The gym is small and the elevator is extremely slow. Overall nice place to stay. The staff are very friendly.................................................

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, July 3, 2014
Dear Tommy73, Thank you for writing about your stay, and we are glad that you felt our Breakfast Buffet and Parking garage, were a good part of your stay, but that the size of our Fitness Center was small, and the elevator was slow. These comments help us to better the hotel, and evaluate our Fitness Center size, and fine tune the elevator speed. We do look forward to seeing you again if you return to the area, and will make sure you have a great experience in the future.

Sincerely,
General Manager
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Lodi, Ohio
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stayed for a week for business. Bed was very comfy, and room was spacious. Breakfast was always hot and lots of choices. Pol was very small, and fitness center was lacking. Otherwise, it was a great stay,and I would saty again. Close to shopping and numerous restaurants

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, September 23, 2014
Hello, Joshascr, On behalf of the SpringHill Suites, I wanted to thank you for taking the time to let us know about your stay, in that you were here for several weeks, which is a long time away from home. Recognizing our staff as friendly and helpful, is a great comment, and I will definately pass on your comments to them, and I know they will appreciate this.

I am glad you found time to relax on our outdoor terrace, and we take pride in keeping it clean, and well maintaitained for your leisure time. I hope that when you return to our area, you will let me know so that we can make sure make sure your next visit is just as great.

Sincerely,
General Manager
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Sevierville, TN
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 27, 2014

SpringHill Suites by Marriott on Waples Mill Rd., Fairfax, Va is a great place to stay. The property is very clean and is in an excellent location right off of I-66 near Fair Oaks Mall. It is easy to get just about anywhere in Northern Virginia and the Washington D.C. areas. The staff is courteous and helpful and they are available most of the time. Usually at least two employees were found in the lobby area willing to help, answer questions and provide informations concerning places to eat in the nearby area.

The rooms are well arranged and extremely comfortable. The modern decor in the living area was inviting and the free wifi access at a large desk is great for people who need to work while traveling or just staying just outside the nations capital. The small kitchenett had a small sink, refridgerator and a micorwave and a large countertop space that makes it great for keeping snacks in the room for those down times when you do not want to go out to get something to eat.

The rooms are quiet with no sounds coming from next door or from the hallway. The shades in the window looking to the outside allow plenty of light but do not allow anyone from outside to be capable of looking into the rooms. There are also darkening curtains that can be closed for sleeping. The beds are extremely comforatable and there are plenty of nearby outlets for needed electronics. I had no trouble finding adequate space on the bedside table to plug in and use my cpap equipment that I used during sleep. The lighting in the room is exceptional with not just a ceiling light and bedside lamp but also two small spot lights that can be adjusted to just the amount of light you want to be able to read in bed or just to provide a dim light for sleep time.

If you are planning a trip to the Northern Virginia area or to Washington D.C. but do not want to deal with a lot of traffic, give this hotel a try. The price is very reasonable and the accomodations excellent.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, June 29, 2014
Dear StanB,
Thank you for your comments, and I am glad that you thought our amenities were acommodating for your stay. Our suites have a ergonomic desk, microwave, refrigerator, and since we are a new hotel, our suites are designed for relaxing, and comfortable experiences. It seems that we were a good choice for your travels, and our convenient location and short discance to the Fairfax activities, and Washington, D.C. help our travelers get to where they want to sghtsee. Thanks again, and if there was anything, that we could have done to make your stay better, please let us know. We strive to exceed your expectations, and look to see you again when in our area.

Sincerely,
General Manager
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Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 27, 2014

A wonderfully heartfelt thank you to the staff and General Manager, Joanne Reifel for helping to pull off a surprise party for my business partner's birthday. We are frequent guests at this property and feel like coming to our second home each week. I wanted to celebrate a special birthday this week and Joanne and her team were all on board. They assisted me with all the logistics and went over and above to ensure the surprise was extra special. We had a wonderful evening and couldn't be more grateful. Thank you Joanne and everyone at Springhill for making us feel special each and every visit.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, June 29, 2014
Dear SAS4760,
On behalf of the SpringHill Suites Fairfax, we appreciate your time to write comments on your stays. We look forward to all our guests that come back week after week, and all our guests are important, and to make sure that anything that we can do to make your stay better, lets us know that we are exceeding your expectations. We are your home away from home, and will continue to help you in any way possible, and glad that your party was a success. Thanks again for staying with us, and look forward to seeing you again soon.

SIncerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vail, Arizona
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed June 22, 2014

My wife and I stayed here for four nights in June on a family trip, along with my step-daughter. As a Marriott Gold, I stay in LOTS of Marriotts on business and prefer them over any other brand of hotel. This Springhill Suites seems to be relatively new, but was a disappointment, and is beginning to show signs of lack of cleanliness and maintenance. Also, the room design is a little on the strange side. I don't prefer writing negative reviews, but here are my observations:

1. The coffee area in the lobby is disgusting most of the time throughout the day. No one seems to be wiping up the spills and the mess or making fresh coffee for guests. The stains and spills that were there yesterday afternoon were will in place at 5am the next morning. Even overnight, nothing is done about the mess -- is cleanliness and a nice presentation not important to the front desk folks -- who are just a few feet away? Are they working or on vacation?
2. The elevator walls and buttons are crusted with fingerprints and have dirty floors that only seems to be cleaned once in a great while. When I get up in the morning and see the same sticky, unsanitary crap that was on the elevator floors and walls the previous day, it's a real turn-off. I want to wash my hands after using the elevator.
3. The sofabed is extremely uncomfortable, even for a small teenager. It's a fold-out bed of nails.
4. The rooms have no drawers, except for one small drawer under the TV. My wife and I had to stack clothing on a few open shelves here and there, and used our suitcases as flat surfaces.
5. Housekeeping is forgetful -- they forgot to replace the bath mat and we had to use a hand towel on the bathroom floor.
6. Breakfast is an unappetizing mess and understaffed. When the hotel is full, breakfast becomes a noisy, frantic zoo and there seems to be only one person handling the facility. Food and coffee run out, things need to be wiped up, other items need to be restocked, and with one person it falls apart quickly.
7. The coffee is absolutely the worst I've had at any Marriott -- it's weak, flavorless, and you often end up with grounds in your cup. I drink mostly decaf and it was particularly awful.

All of this combined leaves the impression that the hotel staff thinks that they're doing the guests a favor by merely keeping the doors open. I'm not overly-picky by any means, but when people pay good money to stay at a hotel they expect three things: a clean and sanitary facility, relatively attentive staff, and a reasonably comfortable room.

All this being said, I prefer Marriotts over any other hotel brand and will continue to be a loyal customer. I hope this review will be helpful to the hotel management and staff, as well as other customers.

Room Tip: I wasn't on the first floor, but considering how noisy the breakfast area is in the mornings, I...
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeeRByrd, General Manager at SpringHill Suites Fairfax, responded to this review, August 12, 2014
Mr. Diesel,

Please accept my sincere apologies for a disappointing stay, to say the least. I am very disappointed that we let you down. Cleanliness, comfort of our rooms, attention to detail and friendliness of our team are the basic foundations of a well run hotel and I am very sorry you didn’t experience us at our best. Frequent, loyal travelers often provide us with the best, constructive feedback. Please know that we have taken your comments to heart and shared them with our team to improve each of the specific areas mentioned. If there is anything I can do to make this right for you, I would love the opportunity to do so. Similarly, if you do come back to the area, I would love the chance to show you the difference your feedback has made. Please contact me so I can personally assist with your stay. I appreciate the time you took to share your thoughts and hope you will give us another chance.

Sincerely,

Joanne Reifel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Fairfax

Address: 11191 Waples Mill Road, Fairfax, VA 22030
Location: United States > Virginia > Fairfax
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fairfax
#2 Best Value Hotel in Fairfax
#10 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Fairfax 3*
Number of rooms: 140
Official Description (provided by the hotel):
New SpringHill Suites Fairfax includes All Suites Featuring a Heated Indoor Pool, State of the Art Fitness Center, Market Pantry with meals, snacks, beer, wine, cheese, and soft drinks. Suites with 32" LCD HD TV's, Free Premium Cable, In suite coffemaker and coffee, Microwave, Wet Bar, Refrig, Iron, Ironboard, two- two line phones, Free Internet, wired and wireless, I-Pod Docking station with AM/FM radio, Accessible rooms, Free Business Center, Free Local Calls, Complimentary Garage Parking, and Meeting room space for all occasions holding 60 persons. The hotel is centrally located in beautiful Fairfax convenient to Fair Oaks Mall, Starbucks, Denny's, McDonalds, Chilis's, Boston Market, and walking distance to many other restuarants. GMU and the Patriot Center, are 1 mile, with a short drive to the Udvar-Hazy Air Space Museum and Washington DC. ... more   less 
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Also Known As:
Springhill Suites Fairfax Hotel Fairfax

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