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“This is how a hotel should be run.” 5 of 5 stars
Review of SpringHill Suites Fairfax

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SpringHill Suites Fairfax
3.0 of 5 Hotel   |   11191 Waples Mill Road, Fairfax, VA 22030   |  
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Ranked #6 of 22 Hotels in Fairfax
GreenLeadersBronze level
Hyde Park, New York
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
“This is how a hotel should be run.”
5 of 5 stars Reviewed February 5, 2014

We stayed three nights and were very pleased with everything. The premises are very well maintained; the room was spotless and comfortable and the staff was extraordinarily friendly. You cannot pass near a staff member without receiving a friendly greeting. Parminder repeatedly asked if breakfast had been okay and did we need anything. Our grandsons enjoyed the pool, which was very clean. The breakfast buffet was excellent - eggs, turkey sausage, waffles, assorted juices and a variety of cereals, breads and pastries.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    116
    69
    20
    7
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See reviews for
101
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Any
English first
Vestal, New York
Top Contributor
142 reviews 142 reviews
34 hotel reviews
Reviews in 79 cities Reviews in 79 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 4, 2014

We truly enjoy staying at SpringHill Suites. We have never been disappointed. This one met all of our needs as expected. It is in a nice area of Fairfax, near the village center. Easy to find off I-66 and close for us to relatives we visit. The rooms are comfortable, quiet with good ventilation. The hotel desk staff are super friendly. The breakfast buffet was perfect for us, eggs, breads, cereals and hot coffee. The host/hostess for the breakfast room were terrific keeping everything well presented and well stocked. We will definitely be back and highly recommend staying at this hotel.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Plaines, Illinois
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2014

I stay at this hotel about 30 times a year. The staff is like family and is always welcoming. The general manager greats me regularly by saying 'welcome home'. While the people are most important, I also stay here because as a business owner there is great value for the money, the location - almost right next to GMU and I-66 wonderful, and I feel safe in the hotel.

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Virginia
1 review
5 of 5 stars Reviewed January 24, 2014

I stay at this hotel almost every weekend. It's great- nice, clean and comfortable. The staff, particularly Parminder, is veeery friendly, helpful, and a good host. They serve a very high variety of food and do a great job ensuring there is enough. The waffles are great!!! I highly recommend this hotel.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 23, 2014

We stayed at the Hotel before a few years ago and enjoyed our stay so we decided to stay again. It is a clean place, great breakfast, convenient to the Metro and the price was reasonable. It had everything we were looking for except for a comfortable bed. It was HORRIBLE!! If we didn't have a full schedule that weekend, we would have complained and got another hotel. We came in late every night from a hard day of work and left early in morning. Our backs hurt everyday. It is a shame for such a nice place for it to be so uncomfortable. We will never stay there again. I did bring it to the attention of the staff as we were leaving and there response was the beds were comfortable. Never again!

Room Tip: Do not stay here if you want a comfortable nights sleep.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, January 26, 2014
Hello, We thank you for taking the time to send us your comments on your recent stay, and are very glad that you enjoyed the amenities in the hotel, and Breakfast had a variety of items, but your comments on the bed will be looked into. We are a fairly new hotel, and definately want all our guests to have a great experience. We hope to see you again if you come to the area, and let us know, so that we can upgrade your room. Hope to see you soon,

Regards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2014

I stay at this hotel on a regular basis for work. The staff is outstanding and friendly. The GM of the hotel is always available and truly cares that her guests are comfortable and taken care of. The rooms are clean and fresh. The morning breakfast has options. The staff is very accommodating for a special request. They make being a road warrior fun. Thank you.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, January 14, 2014
Hello Sas4760, Thank you for writing us about your stay, and we always look forward to welcoming back our guests and hope that you do enjoy our Hot breakfast, free internet, and we are your 'home away from home' when you travel. I know that being away from home on a regular basis, is not easy, and hope that you will continue to stay with us, and hope to see you soon.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2014

Stayed 3 nights near Christmas.Parking garage was good. It was a rainy night. Quick check in. Was given a quiet room as I asked. Lower level near the pool. Was very quiet. No view but that is OK. Pool hours did not work for us so we did not get to use. Breakfast was very good. Good hot items, breads, fruits, juice, coffee. The hot items changed each of the 3 nights we stayed. Breakfast was good and we didn't have to go out for breakfast. Hotel was very good and a good value considering the included breakfast. Will stay there again. Staff very professional.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, January 14, 2014
Hello, Smep013, Thank you for letting us know about your stay, and that you did enjoy our Hot breafast buffet, location of room, and we are sorry about the mixup with the pool hours. We do like to make sure that our guests have a great experience, and will return to our hotel when you are in the Fairfax area. As we are new to our market and your comments are appreciated, and passed on to all our departments for review and help us improve our service and amenities. Please let us know if you come back, so that we can give you the same great service.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Fairfax

Address: 11191 Waples Mill Road, Fairfax, VA 22030
Location: United States > Virginia > Fairfax
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fairfax
#6 Business Hotel in Fairfax
#6 Family Hotel in Fairfax
#7 Romantic Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Fairfax 3*
Number of rooms: 140
Official Description (provided by the hotel):
New SpringHill Suites Fairfax includes All Suites Featuring a Heated Indoor Pool, State of the Art Fitness Center, Market Pantry with meals, snacks, beer, wine, cheese, and soft drinks. Suites with 32" LCD HD TV's, Free Premium Cable, In suite coffemaker and coffee, Microwave, Wet Bar, Refrig, Iron, Ironboard, two- two line phones, Free Internet, wired and wireless, I-Pod Docking station with AM/FM radio, Accessible rooms, Free Business Center, Free Local Calls, Complimentary Garage Parking, and Meeting room space for all occasions holding 60 persons. The hotel is centrally located in beautiful Fairfax convenient to Fair Oaks Mall, Starbucks, Denny's, McDonalds, Chilis's, Boston Market, and walking distance to many other restuarants. GMU and the Patriot Center, are 1 mile, with a short drive to the Udvar-Hazy Air Space Museum and Washington DC. ... more   less 
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Also Known As:
Springhill Suites Fairfax Hotel Fairfax

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