As I walked through the door and into the lobby, the friendly woman at the desk said "I'm so glad you came back. I forgot to get your id." Even my puzzled look and "huh?" didn't clue her that I had just arrived. It was one of those "they all look alike" moments. Once she realized I had just gotten there and confirmed my reservation, she said "business or pleasure?" Now this was beyond her control, but I was traveling to attend a close family member's funeral, so it was an awkward question to answer. Anyway, none of this kept my stay from being good. The room was clean, attractive, well appointed, and comfortable. The only downside was the air condition/heating unit fan motor was REALLY loud. By morning it had quieted considerably to a normal fan sound and remained that way for the rest of our 3 night stay. It was a really good place to stay and I would definitely choose it again.