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“Adequate shelter” 3 of 5 stars
Review of SpringHill Suites Fairfax

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SpringHill Suites Fairfax
3.0 of 5 Hotel   |   11191 Waples Mill Road, Fairfax, VA 22030   |  
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Ranked #6 of 22 hotels in Fairfax
GreenLeadersBronze level
Stone Mountain, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Adequate shelter”
3 of 5 stars Reviewed May 4, 2013

The check in was far from spectacular. I can't recall ever checking into a hotel and not being spoken to but this was my experience at this property. The first and only words spoken were directions to the elevator. I rode up and was met by an elderly woman dressed in a security guard uniform sitting in an office chair in the middle of the hallway. She was eating what appeared to be a jar of fruit loops and milk and did not find it necessary to move aside to let me pass. I squeezed past with my luggage and proceeded. The room was fine, the breakfast just what you expect. I would probably look elsewhere if staying in Fairfax again.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, May 6, 2013
Dear Nancyjanem:
I am glad that your stay with us was a good one, and our breakfast met your needs, but you did have a encounter when getting off the elevator that was not as expected. I appreciate your taking your time to let us know about this, so we can make sure it does not happen again. I hope that if you are in the area again, you will give us a chance to upgrade your suite and prove that we have exceptional service. Please call us direct for any future travel.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

I used to stay at this property regularly for work, but retired last year. Just visited and every good thing about this property is still there! Sometimes a new place will slowly go downhill, but not this one. The positive attitude and helpfulness of the staff, the clean and spacious suite, the great food pantry, the overall service, the free on property parking, the convenient location, the shuttle to the DC metro, it's all there as good as always. Clearly the management cares about a sustained high quality. I will always stay here when in the DC area.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, May 8, 2013
Hello Dave S,
I wanted to thank you for your great comments on our hotel, and we are close to the DC area, and we always like to hear from our guests that come frequently. We would look forward to seeing you again if you come to our area, and please let us know, so that we can upgrade you.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goochland, Virginia, United States
Top Contributor
229 reviews 229 reviews
46 hotel reviews
Reviews in 122 cities Reviews in 122 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed May 1, 2013

This is the 4th time here and anytime I am back in the area I will stay here. Staff is great. Helpful and accommodating. Great location with easy access to most businesses. The evening manager even remembered me from previous visits and went out of his way to make me feel welcome.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 27, 2013

I stayed here over Thanksgiving while visiting family. The property is a newer property and has the new SpringHill design. The staff were all great and the property was clean. I would highly recommend this hotel to anyone. The only issue that I had was that one night I walked up to the front desk and the front desk agents were watching a movie with a laptop out. I didn't matter to me, however I know that it's not acceptable for a Marriott.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 12, 2013

The Springhill Suites Hotel in Fairfax Virginia is excellent. Marriott has hit it with the Springhill concept. It gives the guest two double beds and a pull out sofa so one can accommodate a family of five. But what was especially cool about the Fairfax site is the family feel. People congregate in the lobby/restaurant to sit and talk and drink coffee. The manager after meeting me once addressed me by my name! I was stunned. This is a large hotel! The price is right. The rooms are comfortable. The location is safe and the place is friendly. I would highly recommend this place.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abington, Massachusetts
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 8, 2013

My husband and I just spent a quick week end at this hotel while down visiting our daughter and grand children. I was very impressed with how friendly the staff is and how clean the rooms are. It appears to have been fairly recently redone and it is beautiful. It has everything you need, internet, exercise room and pool. While they do not have an actual restr. in the facilities they do provide an excellent breakfast buffet. We happenend to be there on a very busy week end but the staff somehow managed to keep up with the needs of the buffet.
The rooms are very comfortable with a lovely seperate sitting area.
This is a very convienent location with easy access to DC as well.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Getzville, Ny
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 8, 2013

I can't say enough about this great hotel. The staff treated us like royalty, the room was quiet, the beds were comfy, and the location was only four miles from the Vienna Metro station. The hotel has their own mini parking ramp which makes it very convenient when it's raining.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Fairfax

Address: 11191 Waples Mill Road, Fairfax, VA 22030
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fairfax
#7 Family Hotel in Fairfax
#7 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Fairfax 3*
Official Description (provided by the hotel):
New SpringHill Suites Fairfax includes All Suites Featuring a Heated Indoor Pool, State of the Art Fitness Center, Market Pantry with meals, snacks, beer, wine, cheese, and soft drinks. Suites with 32" LCD HD TV's, Free Premium Cable, In suite coffemaker and coffee, Microwave, Wet Bar, Refrig, Iron, Ironboard, two- two line phones, Free Internet, wired and wireless, I-Pod Docking station with AM/FM radio, Accessible rooms, Free Business Center, Free Local Calls, Complimentary Garage Parking, and Meeting room space for all occasions holding 60 persons. The hotel is centrally located in beautiful Fairfax convenient to Fair Oaks Mall, Starbucks, Denny's, McDonalds, Chilis's, Boston Market, and walking distance to many other restuarants. GMU and the Patriot Center, are 1 mile, with a short drive to the Udvar-Hazy Air Space Museum and Washington DC. ... more   less 
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Also Known As:
Springhill Suites Fairfax Hotel Fairfax

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