I booked two nights. When I walked in the building I was very impressed on the decor and modern style in the lobby. The rooms although a little tight are very nice and modern as well.
Around 1030pm on the first night of the stay my ceiling began to leak water all over the couch and me. I called the front desk and they asked me if I wanted to move my room and since it was so late and my 5 yr old was asleep I declined. The front desk rep said she was going to call me back after speaking to her manager. I never received a call back that evening as promised. I went to the front desk the following morning and spoke to the front desk gentleman and he was aware of the situtation and was under the impression that the ceiling fell down in the room? Clearly a major miscommunication.
He said he couldnt offer me any discount on my room since I booked through Expedia however he offered me some snacks from the lobby. He was very caring and a total professional. He deserves major kudos on customer service and overall kindness. He actually put my daughter and I in a new room directly across the hall which was very smooth. THe new room was nice however alot of the major channels on the tv do not work. (HBO, ESPN) bummer since I was hoping to catch a big NCAA football game. I did not call and report it because its not worth it in my mind.
Overall the place is nice . Price was amazing. Great location. Decent breakfast buffett. The second front desk rep (forget his name, taller Indian/Pa kistian ?, spikey hair). Good job by him!! I am giving it a 3 1/2 star based on basic stuff. Room leaking, tv channels not working and very little internet service in the room. My IPHONE was "searching" the entire trip. Laptop took awhile to boot up.
- Official Description (provided by the hotel):
- New SpringHill Suites Fairfax includes All Suites Featuring a Heated Indoor Pool, State of the Art Fitness Center, Market Pantry with meals, snacks, beer, wine, cheese, and soft drinks. Suites with 32" LCD HD TV's, Free Premium Cable, In suite coffemaker and coffee, Microwave, Wet Bar, Refrig, Iron, Ironboard, two- two line phones, Free Internet, wired and wireless, I-Pod Docking station with AM/FM radio, Accessible rooms, Free Business Center, Free Local Calls, Complimentary Garage Parking, and Meeting room space for all occasions holding 60 persons. The hotel is centrally located in beautiful Fairfax convenient to Fair Oaks Mall, Starbucks, Denny's, McDonalds, Chilis's, Boston Market, and walking distance to many other restuarants. GMU and the Patriot Center, are 1 mile, with a short drive to the Udvar-Hazy Air Space Museum and Washington DC. ... more less
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- Also Known As:
- Springhill Suites Fairfax Hotel Fairfax