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“4 night stay” 3 of 5 stars
Review of SpringHill Suites Fairfax

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SpringHill Suites Fairfax
3.0 of 5 Hotel   |   11191 Waples Mill Road, Fairfax, VA 22030   |  
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Ranked #6 of 22 Hotels in Fairfax
GreenLeadersBronze level
NJ
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“4 night stay”
3 of 5 stars Reviewed August 30, 2012

We stayed here last weekend. We had a little problem with our billing before we checked in. They were going to charge us an extra $10 for our daughter when she wasn't an adult yet. The front desk took care of that. Our room was ok. We had a 2 DB suite. The double beds were small, barely enough to sleep 2. There was a suspicious looking red mark on our blanket. We figured that was from nail polish. We left it where the maid couldn't miss it. She never changed it. Instead, she rolled it up and put it underneath the tv. The blanket wasn't the main blanket. It was a green sheet, mainly for decorating purposes. There wasn't any drawers in the room. So, during the 4 night stay, we were literally living out of our suitcases. There was a drawer underneath the tv, but that was barely enough to put our laundry in. Breakfast was a zoo downstairs during the 4 day stay. The first day, they were out of bananas. I saw bananas being delivered right in front of my eyes. I asked the woman in charge for bananas and she told me that they were out of bananas. I couldn't believe it. Parking was crowded. The pros was that it is near a nice market (Wegmans) and that it was within driving distance to DC.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 31, 2012
Dear Hypermom, On behalf of the SpringHill Suites Fairfax, we appreciate your taking the time to comment on your recent stay with us. We do strive to make sure all our guests have a great experience, and we have taken your comments seriously, and make sure that our Complimentary Breakfast is well stocked, and our staff is courteous and helpful. I hope that if you return to our area, that you contact us, so that we can upgrade your room and allow us to exveed your expectations.

Sincerely,
General Manager
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210 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • Dutch first
  • English first
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English first
Palm Beach, Florida
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 29, 2012

I stayed two days here and the rate went up by $80 the second night. The original second night rate I was given over the phone when calling down was much higher, however. When I rejected it, it dropped a fair amount surprisingly. I was still billed the higher rate at check-out but pointed it out and they changed it without question. Hmmm. A nice staff here and good gym connected to pool which is quite nice. The parking was a nightmare once the hotel was full the second day. The spaces in the very front are too close together and lots of big trucks and vans were in them, lop-sided to make matters worse.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 31, 2012
Dear Dxdesse, On behalf of the SpringHill Suites Fairfax, I wanted to thank you for taking the time to comment on your recent stay with us. I am sorry that your room rate was quoted incorrectly, but glad that you found our staff helpful, and received good service. We try to make sure all our guests have a great experience, and I hope that if you return to our area, that you would contact me, so that we can provide you with exceptional service and hospitality. Please let me know if I can help with future reservations.

Sincerely,
General Manager
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NJ
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 28, 2012

highly recommend, we came back a 2nd time. While visiting Georgetown the Springhill staff provided transport to the Fairfax Metro, and recommended that we take the Metro to Rosslyn where we took the FREE Georgetown University Transport (GUTS), breakfast varies some days just scrambled eggs other days the cheese omelet was fresh and good. Plenty of shopping nearby, for some pleasant restaurants visit Fairfax Corner appox. 1 mile from hotel. Highly recommend Thai by Thai on Fairfax Boulevard, modest price and superb.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 31, 2012
Hello Robert G, On behalf of the SpringHill Suites Fairfax, I wanted to thank you for taking the time to comment on your recent stay. Since we are so close to the Vienna Metro, I am glad that you were able to take advantage of our hotel shuttle. I know that getting into Washington, D.C. can be costly and you can spend alot of time in the car, and parking fees, also. I hope that if you return to our area, that you will contact me, and we can upgrade your suite. Again thanks and look forward to seeing you again in the future.

Sincerely,
General Manager
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washington, d.c.
1 review
3 of 5 stars Reviewed August 13, 2012

If you like a messy breakfast area complete with disorganized staff (same two women each time we go there) and eggs that are powdered and then runny, then this is the place for you.
If you like to come downstairs only to find that since breakfast has only a half an hour left there will be no refreshing of the poorly designed for flowage breakfast area, then this is the place for you.
The location is the main thing this place has going for it.
No warning of a lack of paper towels in room.
The mini fridge needs to be bolted down or else it tips forward if you put stuff in it.
The hallways are unusually HOT.
The channels leave a lot to be desired--they're male-oriented. No inbetween channels like Food Network or Family Channel or Bravo. Just 5 or 6 ESPN channels, Spike, USA, Bloomberg Business and the redundant 24-hour news channels. (Some people like to unwind WHILE watching television when they get in and stay there for several days.)

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 14, 2012
Hello, On behalf of the SpringHill Suites Fairfax, I would like to apologize for the experience you had while at our hotel. While we strive to provide all our guests with great service and exceeding their expectations, we have taken your comments about our breakfast and amenities very seriously. All comments help us to improve and make changes that result in satisified guests. I hope that if you are in our area again, you give us a chance to redeem ourselves, and allow us to upgrade you. We have made note of the TV Channels, and variety so that we are creating a restful environment. Thank you for taking the time to comment on your stay, and we look forward to another chance to exceed your expectations.

General Manager
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Rancho Palos Verdes, California
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 9, 2012

I joined my family for a few day to see the sights of DC. We decided to stay across in Northern Viginia this time! We found this hotel very convenient to so many restaurants and good shopping! Our rooms were cleaned thoroughly and done daily with great detail. The property had great flowers out front and the hotel had a homey feel to it! It was the perfect location for our trip. Breakfast was well maintained which was hard to do with a full hotel. Joanne, Ravi and Bryan were so accomodating; as well as all room attendants and most all we encountered. Just an overall great experience.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax, responded to this review, August 14, 2012
Hello, On behalf of the SpringHill Suites in Fairfax, I am pleased that you enjoyed our hotel, and we always strive to make sure our guesets while in our area, or going to the DC attractions, have a great experience. Your comments on our hotel and management are very helpful, and if you are back in our area, you contact us, as your hotel of choice. Thanks for taking the time to give us your feedback.

General Manager
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Maui, Hawaii
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 6, 2012

We stayed here as a family for four days this week. We found the property clean, both in rooms , corridor and the grounds impeccable. The curb appeal has been the best I have seen of any Marriott I have stayed in this summer. That includes several Renaissance and a JW. My room was clean by noon each day and the housekeeping was fantastic. The area was sweltering each day with 100+ temps, but I saw no neglect to an area of the hotel. The staff was very friendly, including the Manager who was assisting with breakfast one morning and Brian at the front desk. I hope we have the same luck in Charlotte, Columbia SC and Atlanta.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed August 1, 2012

We stayed here for 4 nights while house hunting. Our room was clean and stocked appropriately, and housekeeping did a nice job of cleaning and replenishing everything. The drain to the bar sink in our room broke but that was not a big deal.

What we found disgusting/annoying while staying at this property: no air in the hallways (not "hot air" or "cold air;" NO AIR); dead and alive bugs/worms all over the floor in the gym and on the ground floor by the elevator (they were outside too so they definitely have an infestation problem); ice machines unplugged; water fountain by the gym had no water; the door on the bottom floor was propped open and guests were smoking inside the property; the floors and stairways were NEVER vacuumed while we were here (we saw the same strip of paper on the floor in the same spot every single day); no parking in the front of the property EVER; employees talking to each other and cussing in the lobby; the computers in the lobby barely worked and the printer never did. This is the dirtiest Marriott property that I have ever stayed at and I would definitely not recommend it.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan101010, General Manager at SpringHill Suites Fairfax, responded to this review, August 2, 2012
Helli Ms. Hermes, I received your recent Comments and we are truly sorry, that we did not exceed your expectations, while visiting the Fairfax area. We have taken your comments very seriously, have taken steps to make sure that all our public areas are clean and should you return to our area and we hope you would give us a chance to let you experience our outstanding service, and find that our hotel is a friendly and clean property. Please let us know if you are in the Fairfax area, so that we can upgrade your stay.

Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Fairfax

Address: 11191 Waples Mill Road, Fairfax, VA 22030
Location: United States > Virginia > Fairfax
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fairfax
#6 Family Hotel in Fairfax
#7 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Fairfax 3*
Number of rooms: 140
Official Description (provided by the hotel):
New SpringHill Suites Fairfax includes All Suites Featuring a Heated Indoor Pool, State of the Art Fitness Center, Market Pantry with meals, snacks, beer, wine, cheese, and soft drinks. Suites with 32" LCD HD TV's, Free Premium Cable, In suite coffemaker and coffee, Microwave, Wet Bar, Refrig, Iron, Ironboard, two- two line phones, Free Internet, wired and wireless, I-Pod Docking station with AM/FM radio, Accessible rooms, Free Business Center, Free Local Calls, Complimentary Garage Parking, and Meeting room space for all occasions holding 60 persons. The hotel is centrally located in beautiful Fairfax convenient to Fair Oaks Mall, Starbucks, Denny's, McDonalds, Chilis's, Boston Market, and walking distance to many other restuarants. GMU and the Patriot Center, are 1 mile, with a short drive to the Udvar-Hazy Air Space Museum and Washington DC. ... more   less 
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Also Known As:
Springhill Suites Fairfax Hotel Fairfax

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