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“Need to address the staff issue” 2 of 5 stars
Review of Comfort Inn University Center

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Comfort Inn University Center
2.0 of 5 Hotel   |   11180 Fairfax Blvd, Fairfax, VA 22030   |  
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Ranked #12 of 22 hotels in Fairfax
Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
“Need to address the staff issue”
2 of 5 stars Reviewed September 2, 2013

The manager needs to address the un-trained, rude staff issue, instead of posing as a fake guest, posting fake praise to cover up the real issue. Some basic customer interaction training will be helpful.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, September 13, 2013
Dear Dan,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Mariana Vilchez
General Manager
Comfort Inn University Center
703-591-5900 ext 7193
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Spanish first
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English first
berschweiler germany
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 31, 2013

Had to find a place quickly due to a friend's hospitalization and this was perfect. Had no idea about the layout of the DC area so I just took a chance. Besides being close (10-15 minutes) to the hospital, it was close to grocery stores, shopping, restaurants and was in a very safe area. The free parking, complimentary breakfast and free internet access sweetened the deal. The rooms were huge, would've been great for a family on a budget. I'd definitely stay here again.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, September 13, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Mariana Vilchez
General Manager
Comfort Inn University Center
703-591-5900 ext 7193
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jefferson montanana
1 review
4 of 5 stars Reviewed August 30, 2013

The staff was very friendly and helpful. They went out of their way to be helpful and to be polite. I got lost driving to the hotel, i called the desk and they kept me on the phone and they talked me in to the hotel parking lot. All the front desk staff that i talked to were engaging and helpful with ideas when asked. The price of the room for $90 plus tax was tolerable for the area. The kitchenettes were clean and comfortable. The staff was well trained, most of the staff was of foreign decent and you had to listen through their accents carefully, but what you heard was someone very nice trying to help you. The breakfast was great and the continental breakfast was something that you would actually eat. There was plenty of food to feed everybody even as late as 10:30. They had sausage,scrambled eggs,breakfast cereals,donuts,muffins,waffles,coffee,apple juice,and orange juice. I will definitely go back in the future if the need arises.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, September 13, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Mariana Vilchez
General Manager
Comfort Inn University Center
703-591-5900 ext 7193
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 21, 2013 via mobile

We purchased the groupon deal to stay two nights here before we flew out early morning via IAD. The location is perfect for us: 20 mins drive to the airport and 30 mins drive to downtown DC's museum area. The parking is free and a continental breakfast is included. The room is huge. Tons of stores and restaurants around.

Not the quietest or cleaniest place to stay, but for $70 dollars/night, we thought it was a pretty good deal.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 of 5 stars Reviewed August 21, 2013

One of the breakfast staff doesn’t speak English. She thought that we belong to a group, and we should eat at group room. I explained to her in English three times, she still didn’t understand. She yelled at us. During the whole breakfast, she harassed us, kept yelling at us. We reported the situation to the front desk. The front desk staff just said that the manager was not here. And there was nothing she could do. The whole experience made the stay a very bad experience. It significantly negatively affected the hotel’s image.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
1 review
5 of 5 stars Reviewed August 14, 2013

My husband and I came here for our wedding night and then again for our 6 month anniversary. We loved it here. Both times we asked for a room with a whirlpool/jacuzzi and we were delighted. The room was very large, and the jacuzzi was perfect. The only odd thing is that the toilet area is closed by two slatted doors, so there is no dampening of sound for anyone in the bedroom area while you use the toilet. However this did not dampen how pleased we were with the hotel. We will almost certainly come here again and would definitely recommend it to our friends.

Room Tip: I would ask for the rooms with the whirlpool/jacuzzi.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 12, 2013

We stayed at the Comfort Inn on Monday August 5th 2013. We had traveled to the DC area to take in a game between the Braves (whoo-o) and the Nats. We got there early around 2 pm. They allowed us to check in early which was great. The location of the motel is convenient to Restaurants and I-66. Our room was very nice though a little dated. It had a nice size flat screen tv and there was a Jacuzzi in our room which we enjoyed. However we were very dissappointed when having got there early we decided to go for a swim before we went to the game and found out that the pool isn't open except between the hours of 5-10 pm. I thought that is so ridiculous. The sun isn't shining and everyone is either having dinner or is (as we were) out during those hours. My son tells me that it may be due to a ridiculous law (my commentary) in northern va that there has to be a life guard on duty for the pool to be open. I don't know but I know that it really affected how I am reviewing the hotel. They have both and indoor and outdoor pool but it is unavailabe when most people would need it.
The breakfast the next morning was good and the staff was nice but not sure that we will stay here again in the summer time anyway.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn University Center

Address: 11180 Fairfax Blvd, Fairfax, VA 22030
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Fairfax
#13 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn University Center 2*
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Also Known As:
Comfort Inn University Hotel Fairfax
Comfort Inn Fairfax
Fairfax Comfort Inn

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