For the second time in 6 months, my husband and i were forced to leave our home because of power outages. In June it was the Derecho and in October the eastern storm. My calls to Hampton Inn, Fairfax City produced immediate help for scheduling a room with a kind, friendly and efficient staff,. In October we were lucky to find Rid U. who reserved a room with a soothing, gracious manner. I thought the price was high(it was). He explained that corporate set the rates and he did his best to discount in the best manner possible. When we arrived, Anne S was with him. She too was the soul of helpfulness and perfect customer service. She called for take away at the Anita's restaurant next door and when I went to pick it up, Anne's price quote saved me a mistaken over charge by the waitress. Sandy who is morning chef and breakfast coordinator is wonderful. The menu could use a dress-up (not Sandy's fault-she serves what corporate orders), but most of it is edible. The plastic utensils make us unhappy, but we see the reasoning for them. Maybe a discreet choice for older visitors?
Sandy handles it all with wit, grace and style. We thank her in so many ways.
The warm feel of a European style hotel with caring staff is a guarantee for visitors to return. The one thing that drove me crazy was the noise in the room of the heating generator. Whenever we turned the heat up or on it roared like an engine coming into town. The faucets in the bathroom were both running hot water at one point. One finally cleared and the other remained warm. Bottled water in the rooms would be nice. Valet staff to help with baggage and rolling carts is non existent at night. One person was on in the morning. We understand the no frills aspect, but late night help is important. A price point adjustment might be in order.