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“Tired but comfortable.” 5 of 5 stars
Review of Hyatt FairFax at Fair Lakes

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Hyatt FairFax at Fair Lakes
3.5 of 5 Hotel   |   12777 Fair Lakes Circle, Fairfax, VA 22033   |  
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Double Your Points
Ranked #8 of 21 Hotels in Fairfax
Certificate of Excellence 2014
Crestview, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Tired but comfortable.”
5 of 5 stars Reviewed August 21, 2013

As I was heading up in the elevator for the first time, what I noticed first was that everything looked a little tired and worn. Unfortunately that impression lasted all the way into the room as well. However as I settled in it was all very comfortable and functional. So while it did look a little dated, I wouldn't want something changed to something that might not be as good. I slept like a baby and the staff was super friendly. They never seemed inconvenienced at anything I asked. I even asked a few to come on home with me!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 23, 2013
Hello Tamara-LLTS,

Thank you for taking the time to provide us with your feedback from your most recent stay at the Hyatt Fairfax at Fair Lakes. We will definitely send your comments of the property being a little worn to our executive management team so they can further review and make necessary changes for a more beautiful stay. We are thrilled our staff provided you with great service and resulting in an amazing experience. I will be sure to recognize our staff on this positive feedback and we hope you will join us again on your next visit to Fairfax.

Sincerely,

Drew D.-Guest Relations Associate
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271 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Montreal, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed August 19, 2013

Just got back from attendng a conference held at the Hyatt Fairax. The accomodations were excellent. I often used the market to eat breakfast in the morning. The products there were of great quality and reasonsbly priced. This allowed me to enjoy my stay, without worrying about my budget. If I had any questions or problems, Emma, Rebecca, or any other member of the hotel front desk staff, readily handled it. You should all be proud of the outstanding job you do!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 20, 2013
Hi Fredd38,

Thank you for going out of your way to provide comments about your recent stay at our Hyatt FairFax at Fair Lakes. It is great to hear how much you enjoyed the delicious breakfast served in our NoVa Grill. Emma and Rebecca will be recognized for the excellent service you experienced during your visit. We take great pride with ensuring our guest's needs are taken care of. It will be my pleasure to welcome you back on your next visit to our city!

Safe travels,

Nick B. - Guest Relations Associate
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New York City, New York
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 19, 2013

We visited this past weekend and thoroughly enjoyed our stay (sorry- I forgot to take pics). The entrance and lobby area are large and welcoming with comfortable chairs to lounge in. Asim was the front desk representative who completed our check in and check out. He is extremely kind and made sure that we were situated. The large room was very clean and was equipped with a sofa, coffee table, desk, chair, and island bar separating the living area from the bed/bath area. The windows in both areas of the room provided better light that the actual light fixtures. The bed and pillows were large and very comfortable. The bathroom has the toilet and tub, separate from the sink area. I will definitely choose this hotel again if I'm in the DC/VA region.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 20, 2013
Dear MsAdinah,

Thank you for going out of your way to provide feedback about your recent stay at our hotel. I am delighted to hear how much you enjoyed your weekend getaway. Asim will be recognized for the wonderful service you experienced. Hyatt takes great pride with this. Our Hyatt Grand Beds are very comfortable and relaxing. It will be my pleasure to welcome you back again!

Safe travels,

Nick B. - Guest Relations Associate
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Clarks Summit, Pennsylvania
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 17, 2013 via mobile

We just checked in and requested adjoining rooms or connecting because we have our 2 children. We checked in and were given 2 rooms about 10 rooms away. The room next to out kids was not occupied Nd was being cleaned. No reason they could not have give us that room. Aside from the inconvenience of being seperated the rooms and beds were very long in the tooth. "Nice for old and tired". Carpets really need to be replaced along with the furniture. This will be out last stay with this Hyatt!!!

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
1 review
5 of 5 stars Reviewed August 13, 2013

I stayed at the Hyatt Fairfax for 4 days in August 2013 in connection with a conference. The staff was friendly and customer-service oriented. The only minor problem I encountered at check-in was resolved quickly by Rebecca -- a Front Desk Associate who was top-notch. The facilities are well-maintained and the guest rooms are comfortable and spacious. The meeting rooms were above average and Gabrielle, the Events Manager, was on top of her game in making certain everything ran smoothly from start to finish. It was my second time attending a conference at this property and I look forward to returning. The property also is conveniently located close to stores and restaurants.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 14, 2013
Thank you for taking time to provide feedback on your recent stay. I am delighted to hear that you found the staff to be so friendly and eager to assist. It is fantastic that Rebecca was able to solve the challenge you encountered so quickly. I’m glad that you found the room to be well-appointed, comfortable and spacious. I will make sure that Gabrielle is recognized for providing such excellent service and making sure that the conference ran smoothly. We will look forward to welcoming you back again for your next conference.

Abrea H – A Guest Relations Associate
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New York City, New York
1 review
5 of 5 stars Reviewed August 13, 2013

It was my first time taiking my family with me on a conference that was being held at the Hyatt, The staff really made us feel special! from the time we first arrived (Front Desk Staff) to the last day we were treated like kings. Customer service was OUTSTANDING. The Cleaning staff, Room service, the shuttle driver that picks you up and drops you off at the surrounding shopping centers, the staff in re hotel cafe & Bar and the Manager & staff that was incharge of the conference rooms, & food blew us away to the point of we are thinking of making the big move to VA from New York, If you are looking for a place to hold an event or looking for a place to stay while in VA. Check out the Hyatt at Fair Lakes! Thank you for an outstaning time.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 14, 2013
Hi Rick M,

Thank you for taking the time to share comments about your recent stay at our Hyatt Fairfax at Fair Lakes. I am delighted to hear how much you enjoyed the service our employees provided during your visit. They will be recognized for this. Your comments about the delicious meals served during your conference, will be provided to our Director of Food & Beverage. It will be our pleasure to welcome you back on your next visit to the area.

Sincerely,

Nick B. - Guest Relations Associate
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed August 12, 2013

This is my second year attending a conference at the Hyatt Fairfax at Fair Lakes. I expected that the stay would be as pleasant as it was in 2012. When I checked in, I had a problem with the correct information sent by my event planner. The problem was quickly resolved by the extremely polite and professional front desk assistant Rebecca. That set the bar for the service I expected from the rest of the staff at the hotel. I was not let down by any means, in one word the stay was “Awesome”.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 13, 2013
Dear John M,

Thank you for taking the time to share comments about your recent stay at our Hyatt Fair Lakes. I am delighted to hear how accommodating Rebecca was for your reservation details upon your arrival. She will be recognized for the wonderful service provided. I hope you will continue to stay with us during your conferences in the future.

Safe travels,

Nick B. - Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt FairFax at Fair Lakes

Address: 12777 Fair Lakes Circle, Fairfax, VA 22033
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fairfax
#9 Family Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt FairFax at Fair Lakes 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Unwind at Hyatt Fairfax at Fair Lakes, the ideal hotel designed to meet the needs of both business and leisure travelers. Conveniently located off I-66 in the Fair Lakes development, this AAA Three Diamond hotel places you within minutes of premier shopping malls, major corporate offices, both Dulles and Reagan National airports, George Mason Universtity and the landmark sights of Washington DC. ... more   less 
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Also Known As:
Hyatt Fair Lakes Hotel Fairfax
Hyatt Hotel Fairfax
Hyatt Hotel Fair Lakes
Hyatt Fairfax
Fairfax Hyatt

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