We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Customer Service” 5 of 5 stars
Review of Hyatt FairFax at Fair Lakes

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Hyatt FairFax at Fair Lakes to your Saves list
Hyatt FairFax at Fair Lakes
3.5 of 5 Hotel   |   12777 Fair Lakes Circle, Fairfax, VA 22033   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Spa Package
Ranked #7 of 22 Hotels in Fairfax
Wharton, Texas
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed August 12, 2013

I stayed at the Hyatt FairFax in Fair Lakes for seven days with my 13yr old son. All staff was very accomodateing. Rebecca went above and beyond to make our stay the best stay we have ever experience at a hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 13, 2013
It is fantastic to hear that you and your son had an outstanding experience at our property. I will be sure Rebecca is commended for her service. Thank you for choosing Hyatt Fairfax at Fair Lakes!

Brock S. – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

249 reviews from our community

Traveler rating
    112
    79
    39
    11
    8
See reviews for
63
30
14
102
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 12, 2013

I stay at this property every month due to business travel and have come to depend on them to make this my "home base" when traveling to that area. Although I think some of the rooms could use a bit of refreshing and updating, the reason I gave a 5 rating is because the staff are some of the best I've dealt with...they are consistently friendly and helpful. I mean not just one or two, but everyone from the front desk to the dining staff to the bartenders to the managers are all extremely friendly and professional. It's amazing what great customer service training can do! I highly recommend this hotel.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 13, 2013
Thank you for making Hyatt Fairfax at Fair Lakes you home away from home when traveling on business. I am so happy to hear that find the service to be exceptional. Your kind words regarding the staff and their service are greatly appreciated. Your continued loyalty and recommendation are our biggest compliment. I look forward to welcoming you back in the near future!

Brock S. – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wasilla, Alaska
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 11, 2013

Stayed at hotel for a recent conference, overall hotel is decent in good location, rooms are a good size and clean. The real issue with this hotel is the customer service, prices for breakfast 19 dollars for not alot, the free hotel shuttle is a joke they will tell it is reserved but doesn't move when you have people staying at your hotel for a conference you should probably try to get them to come back not have them look elsewhere for the next conference. Ya and getting anything from the store in the hotel you need to take a loan out 2.50 for a candy bar 2.00 dollars for a jelly roll. the bar food is good but a miller light is 4.50 and that is draft. again clean hotel but the service will leave you wondering how Hyatt lets them use the name.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apopka, Florida, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2013

I was in that hotel a complete week with my daughter that she is 12 years old. People in the hotel was so friendly with us. The installation are so cleaned and they have to be really happy there because you can see that they take ownership. Mark took us twice to the metro station with the hotel shuttle. He was so helpful, advising us with way to get around, place to visit.
The food was excellent.
The only that they need to improve is to have more shuttle for the customer to move to the metro station. Any things else. We love it. And we will back there next year.

Room Tip: The whole hotel is quiet and wonderful
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 8, 2013
Thank you so much for taking the time to share your feedback with us. I’m so glad you found the cleanliness of the hotel to your liking and that the staff was able to offer personalized service. I’ll be sure that Mark gets recognized for his service that stood out to you so well. I’m happy to hear your dining experience was enjoyable as well. I’ll be sure to note your observation that we could have used more transportation to the metro. Hopefully we’ll be able to welcome you back to Hyatt in your future travels.

Evan V – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 4, 2013 via mobile

My two daughters and I spent one week in the Hyatt at Fair Lakes in which we really enjoyed their friendly staff and room services. We appreciated the fact that it was located near major stores and buisnesses. The staff was incredibly proffesional and catered to our every needs.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 5, 2013
Thank you for sharing such thoughtful feedback regarding your recent stay at our property. I am thrilled you found Rebecca and Tony to be very friendly and helpful. I will be sure they are recognized for their top notch service. It is great to read that you had an excellent stay. I look forward to welcoming you and your family back to Hyatt Fairfax at Fair Lakes in the future!

Brock S. – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
1 review
5 of 5 stars Reviewed August 3, 2013

I want to thank the staff at Hyatt Fairfax for their wonderful customer service. We came to the DC area for a funeral and the staff made our stay there enjoyable. Everyone ws so nice and friendly and helped us in any way they could. The bar tender on Aug. 29 was a very nice young woman who always had a smile on her face. The front desk personel printed maps of driving directions and always welcomed us back to the hotel and also helped in any way they could. The housekeeping staff was wonderful too. The rooms were very clean and they always asked if we needed extra towels or if there was anything else we needed. I would highly recomend the Hyatt to anyone.

Room Tip: I think any room was nice. We had a block of 10 rooms for family and they were all clean and very co...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 5, 2013
Please accept my condolences for your loss. Your kind words regarding the staff and their service is greatly appreciated. We have an amazing staff that takes great pride in their work and wants to ensure our guests have everything they need to make for a memorable experience. Thank you for your recommendation; it is our biggest compliment. I look forward to having the opportunity to welcome you back to Hyatt Hotels and Resorts in the future!

Brock S. – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 2, 2013

The hotel was very close to my business meeting location. The room was excellent. The staff was outstanding, professional, and personable. Have stayed at this location three times now and have always received great service. It is very easy to reach I-66. Lots of shopping and restaurants nearby. Great social spaces. I would highly recommend the hotel to other travelers.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt FairFax at Fair Lakes, responded to this review, August 5, 2013
Thank you for your recommendation; it is greatly appreciated. I am honored you continue to make Hyatt Fairfax at Fair Lakes your go to property for your business travel. It is great to hear that you find the service to be outstanding and the rooms to be excellent. I look forward to welcoming you back to our property in the near future!

Brock S. – A Guest Relations Associate
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt FairFax at Fair Lakes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt FairFax at Fair Lakes

Address: 12777 Fair Lakes Circle, Fairfax, VA 22033
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Fairfax
#8 Family Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt FairFax at Fair Lakes 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Unwind at Hyatt Fairfax at Fair Lakes, the ideal hotel designed to meet the needs of both business and leisure travelers. Conveniently located off I-66 in the Fair Lakes development, this AAA Three Diamond hotel places you within minutes of premier shopping malls, major corporate offices, both Dulles and Reagan National airports, George Mason Universtity and the landmark sights of Washington DC. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hyatt Hotels Corporation, Expedia, Priceline, Hotels.com, TripOnline SA, Despegar.com, Travelocity and Tingo so you can book your Hyatt FairFax at Fair Lakes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Fair Lakes Hotel Fairfax
Hyatt Hotel Fairfax
Hyatt Hotel Fair Lakes
Hyatt Fairfax
Fairfax Hyatt

Owners: What's your side of the story?

If you own or manage Hyatt FairFax at Fair Lakes, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.