After an 11 hour drive, I checked in late for an overnight stay; the staff member (Falla) was rude and incompetent overall.
I saw him smoking outside as I walked in, and had to wait a few minutes before he decided to come in to check me in.
As he was trying to check me in, he couldn't figure out whether the room he assigned to me was occupied or not! So, he gave me the key and asked ME to check whether it was occupied while he would wait at the front desk!!
I refused and told him he should come with me to which he agreed.
The room turned out to be unoccupied, and unclean. It smelled like rotten fish - or worse!!
To make matters worse, there are noisy neighbors in a room next door having a party, AND the kitchen sink is DIRTY, there is hair in the bathroom sink and there was used TP in the toilet. I didn't even have the chops to look at the bath tub.
The room feels so dirty that I don't feel like taking my shoes off!
I'm so appalled that I'm writing this after my late check in at 2 am due to the misleading rating on Trip Advisor that led me here in the first place!!
Avoid under any circumstances!!
A very exhausted and upset customer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate you taking the time to write a review of your experience with us. I am so sorry that your late check-in did not go smoothly and that your room was unclean as well as had an odor. In response, I have spoken with our staff about the importance of providing a good check-in experience and am coaching them on how to provide better customer service moving forward. As well, I am working with our housekeeping staff on improving our cleaning procedures and we are currently deep cleaning the room you occupied so these issues do not affect future guests.
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I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at email@example.com. Or 703-359-5000 Ext 518. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.