While this hotel isn't overly fancy or luxurious, it's nice, clean, and super convenient. My room had a nice refrigerator, stove, and dishwasher. The bathroom was very clean, water was hot, bed was comfortable, and the cable channel selection was not bad either. There's a water filter on the kitchen sink, which is nice. But what really makes this hotel work for me is the staff. Without exception, the management, front desk staff, and housekeeping and maintenance staff were VERY helpful and polite every time I needed them. If I had an issue, they were very quick to address it, and always checked with me afterwards to make sure my issue had been resolved to my satisfaction. In an era where customer service is frequently forgotten, the staff here has been just amazing. That alone would make me recommend this hotel to anyone looking for an economical extended stay hotel in Fairfax.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you very much for your kind remarks regarding your stay at the Extended Stay America Fairfax.
When our guests take the time to share their opinion on travel sites such as Trip Advisor, it not only tells us that we are doing something special, but it also let's potential guests who may be thinking of staying with us. that their overall satisfaction is our goal.
I am confident that we will see you again in the future and we look forward to being your preferred choice of accommodations when in the Fairfax area again.
Area Operations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.