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“Great customer service, nice hotel and room” 5 of 5 stars
Review of Holiday Inn Dumfries - Quantico Center

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Holiday Inn Dumfries - Quantico Center
3.0 of 5 Hotel   |   3901 Fettler Park Drive, Dumfries, VA 22025   |  
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Ranked #2 of 7 hotels in Dumfries
Frederick, MD
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great customer service, nice hotel and room”
5 of 5 stars Reviewed May 17, 2013

We stayed at this hotel for a wedding in May. There was plenty of parking and the hotel staff was super nice. The guy even printed out backroad directions for me to get to the wedding to avoid traffic. The room was clean and nice and so were the hallways, elevators, etc. I even used the small exercise room which was also clean. They had a tv in there with cable which was nice. There is a subway, natural cafe, Ihop, nail salon, and a couple of other place right across the street, literally 20 steps away. All in all, it was a great stay!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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103 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Moscow, Russia
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 15, 2013

We stayed there just for 1 night after visiting Washington DC.The area around is nice- you can see the forest from you window. Just across the road there is an Ihop Restaurant. The room was very big and very clean. The whole staying was very pleasant. BUT they did made an additional hold of money - we were told this money will be on our card in a week but 3 weeks has already passed!and nothing happened! I hate when hotels do this!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 12, 2013

Accidently booked pre-paid for 15 days...($1700+) - no refund, no discussion, no resolution, no respect. Beware, it was hidden under "Best Available Tab."
I would rate the stay, but I never did...still paid the money though.

Stayed February 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dumfries - Quantico Center, responded to this review, June 4, 2013
Dear donna d,

Thank you for your review. Guest comfort and satisfaction are of the utmost concern to us and our hotel and your comments are important to us.

If rooms are available for your travel date, we will always offer the option of booking either restrictive (with cancellation/prepayment requirements) or non-restrictive (can be changed and cancelled without penalty) rates. This will allow you more flexibility in making your specific travel arrangements. So, if you are certain about your travel plans, the restricted rate will be a consideration, whereas if your travel plans are less definite the unrestricted rate may better meet your needs. It is certainly not our intent to inconvenience our valued customers, but to instead offer reservation options that make sense.

We always appreciate comments from our guests, and we will use this feedback in making decisions about our future pricing strategies.

Kind regards,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 10, 2013

I booked a 2-night stay at this hotel for family members coming in from out of town. I used the pre-paid rate. Unfortunately, my relatives were in a car accident on the way down and could only stay one night so they could return back home. Despite explaining the situation to both the hotel (franchise) and Holiday Inn Corporate, I was not offered a credit for the second night - not even a partial credit. Not even a few thousand priority club points. Extremely disappointing.

I've been a loyal Holiday Inn customer for over 20 years, for both work and pleasure, but no more. Not only did this experience reflect poorly on the franchise, it reflected poorly on the Holiday Inn brand as well. I will never stay in a Holiday Inn hotel ever again.

Stayed May 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dumfries - Quantico Center, responded to this review, May 25, 2013
Dear Dan W,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the restricted rate. We will look into this point. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angora, MN
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 18, 2013

Of the four hotels in the immediate area, we chose the Holiday Inn based on reviews by other travelers. This was a great choice! The hotel is convenient, clean, quiet, and close to where we were going to visist with family living in Dumfries. We got a great price by booking at the "Non-refundable" rate and got a great deal for our money. Loved that there was a full service restaurant and bar right on the premises - neither was very big, but the menu was varied and Lisa, our excellent bartender, made us our favorite cocktail every evening! And the rest of the hotel staff was equally friendly and helpful too...

The only disappointment was that the pool was outdoors, not inside, and there was no hot tub. Also, because there is a fulls ervice restaurant, this hotel did not offer any kind of complimentary or discounted breakfast. But everything else was excellent and we will definitely stay there again next time we are "out East"!

Room Tip: We saved about $200 by booking our room at the "Non-refundable" rate.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2013

I stay at this hotel whenever I have business in Northern Virginia or Quantico. The front desk staff and bar and restaurant staff are amazing, friendly, and hard working. They continuously ensure your needs are taken care of and recognize familiar faces that frequent this location a lot. Those details in customer service make staying here worth it! Rooms are always clean and turned over quickly and if you need an extra coffee or forgotten item-they always go out of their way to try and provide it.

The base in close by and easy to get to in about 10 minutes time! If travelling to northern Virginia, you can easily jump on the train from the base to Alexandria and then Metro the rest of the way without fighting traffic.

The menu is pretty full service for breakfast and dinner and the staff works hard to provide nightly specials and drinks to suit your needs. Food is very good!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2013

I stayed here for 4 nights last week. I like that the hotel is within walking distance to restaurants, a dry cleaner, and nail spa.
Staff was friendly and helpful. Rooms were clean. But the pillows!! It's nice that there are both soft and firm pillows on each bed but they are not standard size. They are quite small.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Dumfries - Quantico Center

Also Known As:
Holiday Inn Dumfries - Quantico Hotel
Holiday Inn Dumfries - Quantico Hotel Dumfries
Holiday Inn Dumfries
Dumfries Holiday Inn
Address: 3901 Fettler Park Drive, Dumfries, VA 22025
Phone Number:
Location: United States > Virginia > Prince William County > Dumfries
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dumfries - Quantico Center 3*
Official Description (provided by the hotel):
Located right off of I-95, only minutes from the Quantico Marine Corps Base, and just 20 miles south of Washington, DC. Full-service hotel, new-built (2007), 100% non-smoking. Free Wireless and Wired High-speed Internet. On-site restaurant and bar, fitness center, outdoor pool, business center, meeting space for up 120 ppl. Free parking. ... more   less 
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