I booked a 2-night stay at this hotel for family members coming in from out of town. I used the pre-paid rate. Unfortunately, my relatives were in a car accident on the way down and could only stay one night so they could return back home. Despite explaining the situation to both the hotel (franchise) and Holiday Inn Corporate, I was not offered a credit for the second night - not even a partial credit. Not even a few thousand priority club points. Extremely disappointing.
I've been a loyal Holiday Inn customer for over 20 years, for both work and pleasure, but no more. Not only did this experience reflect poorly on the franchise, it reflected poorly on the Holiday Inn brand as well. I will never stay in a Holiday Inn hotel ever again.
- Official Description (provided by the hotel):
- Located right off of I-95, only minutes from the Quantico Marine Corps Base, and just 20 miles south of Washington, DC. Full-service hotel, new-built (2007), 100% non-smoking. Free Wireless and Wired High-speed Internet. On-site restaurant and bar, fitness center, outdoor pool, business center, meeting space for up 120 ppl. Free parking. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Dumfries - Quantico Hotel Dumfries
- Dumfries Holiday Inn