We stayed at this hotel for 6 nights in July looking for housing for our cross-country relocation to the DC area in August. Our flight had been delayed and we did not arrive until 11pm. At check in our reservation could not be found (just a computer glitch) and the there was not a king room available as we had booked. The woman at the front desk was very kind and we decided to grab a late-night dinner across the road while she worked on it. When we got back the staff had cleaned a King Executive Suite for us (an upgrade) so we could have a king bed as requested. They also sent us up with snacks and water bottles. Above and beyond and very much appreciated!
The hotel itself was spotless. Very comfortable bed, free and great in-room wi-fi connection, large fridge/microwave in room, very large bathroom with huge vanity area, large flat screen tv in the room, clean pool area, nice workout room, great business center area with printers, and hot breakfast every morning and cookies in the evening were excellent. Parking was free and this hotel is very convenient to I-95. Even in stand-still rush hour traffic it only took us about 35 to 40 minutes to get to downtown DC.
I just can't say enough good things about this property. I have traveled extensively for work and I have always had a great stay at Hampton Inn's. However, the staff at this Dumfries location are what make this hotel outstanding. In high school and through college I worked front desk and housekeeping at hotels in WI Dells, WI. Since I have been in their shoes I have high expectations. Every front desk person, maintenance staff, breakfast attendant, and housekeeping person were polite, friendly, and welcoming.
Another example of their great customer service is our last night at the hotel We were supposed to check out on Sunday and had a last-minute flight change to Monday. It seemed like every hotel room in the DC area was booked including our current hotel for Sunday night. I asked about availability at breakfast (was told they were full), walked up to our room, and received a phone call that they had worked it out so we could not only stay one more night, but we could keep our same room. Outstanding! When we move this month we hope to bring the kids and stay here until our house is ready for move in.
We had 216. An oversized room right off the elevator on the 2nd floor. Loved it!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.