Let me start with I really like Pot Belly, especially when they moved into the Reston Town Centre years ago. I'm a brown bagger most of the time but at times we would leave the office to have some lunch with others and the options are not all that great for just sandwiches. Good price for good food. However, the few times I've visited the location in Dulles - near the Wegman's plaza - the service is at times SO slow when it should not be. There would be 3-5 people in line, and only one person making the sandwiches, with other employees doing other things - and these tasks never seemed to be important. Now, would you not try to get through the rest of the customers instead of talking away with other co-workers? Not that we were in a hurry, but come on. As a previous waitress, we were trained to make sure customers were taken care of asap. So, come on PB! You've got good food - don't ruin it with slow service! We visited this on a Saturday so not sure what it is like during the week. The Reston location works like a huge oiled machine - way to go!
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