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“One of the best Residence Inn properties out there” 5 of 5 stars
Review of Residence Inn Dulles Airport at 28 Centre

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Residence Inn Dulles Airport at 28 Centre
3.0 of 5 Hotel   |   45250 Monterey Place, Dulles, VA 20166   |  
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Ranked #1 of 5 Hotels in Dulles
Fairview, Texas
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
“One of the best Residence Inn properties out there”
5 of 5 stars Reviewed February 16, 2014

This hotel is by far one of the best Residence Inn hotels I have stayed at. The hotel itself is nicely kept and feels new, the free breakfast and dinner food choices are great, and there is a nicely sized indoor pool. The workout room could be bigger with more machine choices. The location of the hotel is great with many food and shopping choices nearby. Hands down my favorite Residence Inn thus far.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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140 reviews from our community

Traveler rating
    109
    26
    2
    0
    3
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43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
San Francisco, California
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 30, 2014

For the first time, I relied completely on Trip Advisor to help me find a hotel and it--YOU--did not fail me: My stay at the Residence Inn, Dulles, was a great one. It was a revelation to have a kitchenette for my stay, a clean, bright one at that--no eating out of a mini-fridge and microwave like a dorm room. It was righteously freezing outside and yet all was cozy inside, having an indoor pool all week was a nice luxury. Breakfast was included, a good one with great oatmeal available, and the Inn's proximity to a Target and Wegman's was bonus.

Room Tip: Sadly, the fireplaces depicted in the photos are not standard in the studio rooms. Not having one w...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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General Manager I, Guest Relations Manager at Residence Inn Dulles Airport at 28 Centre, responded to this review, February 10, 2014
Dear Valued Guest,

We are thrilled to hear about how much you enjoyed your stay with us!

The kitchenette in the Suites do indeed make for a home-like feeling. Guests here enjoy being able to store their own personal foods in the full-sized refrigerator and ample cabinet space. Being so close in proximity to Wegmans . . . it certainly helps when you have an area to store al that delicious food!

Thank you for the kinds words - and we look forward to see you during your next visit!

Sincerely,

The Residence Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aldie, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 13, 2014

I have put my mother in this motel for two week stays three times now. This time, I called to be sure everything would be right. She is in the room mostly 24/7, so I didn't want her staring at nothing but rooftops. I was assured she would have a room with a view of the shopping center, which she would enjoy. It didn't happen. They offered to move her. The reason I called ahead was because I knew once she was there, she wouldn't move. She is 81, we just travelled 8 hours, she was exhausted and frustrated to the point of tears. I complained, but asked they not contact her because she didn't need the hassle. Of course, they contacted her. I'm just so fed up with the lousy customer service. I can't believe I let them ruin another trip for her, or allowed them to make me feel like I let her down. If you just want a room, stay here. If you want customer service people who don't lie to you and do the opposite of what you ask just to get back at you, choose elsewhere.

Room Tip: My best advice is to choose a room in another motel.
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager I, Manager at Residence Inn Dulles Airport at 28 Centre, responded to this review, January 14, 2014
Dear Valued Guest,

We can understand how the frustrations you encountered during your visit have affected your outlook of our property.

We utilize the slowest weeks of the year (December) to place rooms out of order to assure that they are in top-shape for our guests – therefore limiting some of the availability. In addition to my teams’ apology, I want to personally give my sincerest apology for this inconvenience. The lack of follow-through on our teams’ behalf is not a true representation of our customer service. Please feel free to contact me directly at ri.iadri.gm@marriott.com for assistance with future stays. Should you give us another chance; we would love to have you back!
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Northern Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 18, 2013

Stayed here for 4 days, moved to the Herndon Sheraton (weekend special and proximity to new house being readied), and came back for 3 more days despite the fact that it's 20 minutes out of the way from where I needed to be. The accomodations and service is just that good and definately worth the extra effort to stay here.

New, clean, modern, well appointed rooms, friendly staff, breakfast and dinner (aka happy hour), convenient location to shops and restaurants = great value and a happy customer!

This place gets my highest recommendation.

Room Tip: Take advantage of the happy hour and ask for a higher floor room for potential view of the mountains...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Top Contributor
92 reviews 92 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 30, 2013

This facility may be a bit big for some but it is well maintained and the staff is large enough to support your needs. The housekeeping staff are good and also responsive to all requests. Through no fault of the hotel, I had a small issue with my bill. The Guest Services Supervisor got back to my inquiry within 12 hours with all the info I needed (Shannon H., thanks!).

Their ability to efficiently resolve irregular issues makes them a top choice. There are some nice food and shopping options very close as well.

Room Tip: Near an elevator or stairway may be good. The floors are very large.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 26, 2013

Stayed over for one night. OK for staying near the airport, but I don't really understand the glowing reviews. The staff was averagely helpful, the pull out bed and bedding shabby and worn -- the blanket and mattress had holes. The bathroom had a strong smell of mildew and the tub was coated with scouring power. Someone from housekeeping tapped on the door and walked into the room at 9:30 in the morning which made no sense since we were only staying for one night, so they could't clean our room until we checked out anyhow.

The rooms are spacious and the airport shuttle is convenient, but it is about a 15 minute drive from the airport.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 7, 2013

I stayed her for 3 nights in the 1st week of October and I must tell you it was a very satisfactory experience. I found this place very easy and convenient, easy check in and check out, they have very good breakfast in the morning. Nice eating options as well as Wegman's & Target .

Room Tip: Rooms on the West are quieter.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Dulles Airport at 28 Centre

Address: 45250 Monterey Place, Dulles, VA 20166
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Dulles Airport at 28 Centre 3*
Number of rooms: 151
Official Description (provided by the hotel):
Residence Inn Dulles Airport at Dulles 28 Centre is located just minutes from Dulles International Airport, Dulles 28 Centre and along Route 28. Our hotel provides access to the area's top attractions. Amenities at our Dulles extended stay hotel include a fitness center, indoor pool and complimentary breakfast buffets daily. We also provide complimentary airport shuttle upon request. Guest suites in our Dulles, VA hotel include fully-equipped kitchens with granite countertops, luxurious bedding and free internet access. ... more   less 
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Also Known As:
Residence Inn Dulles Airport At 28 Centre Hotel Dulles
Dulles Residence Inn

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