I have put my mother in this motel for two week stays three times now. This time, I called to be sure everything would be right. She is in the room mostly 24/7, so I didn't want her staring at nothing but rooftops. I was assured she would have a room with a view of the shopping center, which she would enjoy. It didn't happen. They offered to move her. The reason I called ahead was because I knew once she was there, she wouldn't move. She is 81, we just travelled 8 hours, she was exhausted and frustrated to the point of tears. I complained, but asked they not contact her because she didn't need the hassle. Of course, they contacted her. I'm just so fed up with the lousy customer service. I can't believe I let them ruin another trip for her, or allowed them to make me feel like I let her down. If you just want a room, stay here. If you want customer service people who don't lie to you and do the opposite of what you ask just to get back at you, choose elsewhere.