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“Nice place but front desk could use improvement” 4 of 5 stars
Review of Residence Inn Dulles Airport at 28 Centre

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Residence Inn Dulles Airport at 28 Centre
3.0 of 5 Hotel   |   45250 Monterey Place, Dulles, VA 20166   |  
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Free Breakfast & Wi-Fi
Ranked #1 of 5 Hotels in Dulles
Cologne, Germany
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Nice place but front desk could use improvement”
4 of 5 stars Reviewed December 28, 2012

Had stayed here in 2009 already and was wondering before arrival if the condition of the place would still be ok or a little run down by now. I have to admit I didn't notice a difference to 2009 at all; everything was spotless and nicely in order. The hotel is located in a nice little shopping area; you could easily walk over to Wegmans Supermarket to stock up on groceries. I just love their deli and always get food there when I’m close to one.

Unfortunately check in was very slow although I was the only person in line and had a confirmed reservation. No idea where the problem was. The lady just seemed a bit unorganized; she also wore her name tag upside down so maybe just not her day. But after a 10 hour flight from Europe you just wish to get in your room as quickly as possible so that bothered me a bit.

Breakfast was Residence Inn standard with plenty of seating on both days (one week- and one weekend-day) and a good selection of cold and warm items.

When checking out I called down to the front desk to tell them I’m leaving (already got my bill under the door) but after nobody bothered to take the call I just left after the third try.

Overall the Residence Inn was a good experience except from the front desk personal. The location close enough to the airport and the good prices especially on weekends over-weigh that so I will probably return when flying into Dulles again.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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149 reviews from our community

Traveler rating
    116
    27
    2
    0
    4
See reviews for
46
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2012

I enjoyed my 2 week stay at this Residence Inn. A great staff that goes out of their way to make sure you are happy and comfortable. Also, this is one of the best maintained Marriott properties I have ever stayed at.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 5, 2012

I arrived late for my check-in but because I had called I was treated with professional accommodating customer service. My suite was so clean and beautiful. I loved how I could watch tv not only from my king sized bed but could be turned to face my living room area and full sized kitchen. I had a beautiful view from both windows but easily was able to close the window treatments to total privacy. The hotel was quiet for a weekend although it was full. The breakfast buffet was actually good. The batter for the waffle maker was empty, a mention of it and immediately more was brought out. A free Sunday newspaper was awaiting all guest in the lobby area. I requested a late check out if possible and my wish was granted with graciousness. I can't wait to return and very soon.

Room Tip: Every room appeared to have a great view.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman, Washington, USA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 3, 2012 via mobile

My husband and I just spent a few nights here. We moved from another hotel in Reston, and had no vehicle. The shuttle wasn't available twice when we needed it and the staff actually had taxis get us where we needed, paid for by the hotel. They checked us in early so we could go into the city and made sure we got breakfast as soon as we checked in. The facility is beautiful and the whole experience was a pleasure. We would certainly stay here again.

Stayed December 2012, traveled as a couple
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California, Maryland
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 23, 2012

I stay in a lot of different hotels and a number of Residence Inns. Many are average, some are well below average. This property is top notch. This is one of the best kept properties I've ever spent the night in. Great amenities and clean facilities.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

Stayed here over Veterans day weekend when we flew into Washington Dulles because of the reviews. Just as others have said, they dispatch the suburban to pick you up, but you have to call them 1st...the nice people at travelers aid helped us do that and directed us to door/ exit 6 cross the roadway to wait under the 2H sign which is the spot where all shuttles rendezvous. Have patience because it is one of the front desk staff running out to get you..and they are 10-15 min away. We didn't rent a car and had planned on cabbing it. You don't need wheels right away since wegmans etc are right behind in the mall..if its dark as it was for us, you have to walk across the mall lot parallel to buffalo wings and cross when you see potbelly. The staff were nice enough to drive us to te air and space museum hangar the next day. Just don't depend on them for a ride back...we ended up waiting for an hour outside at the end of the day since we made the mistake of trying to take them up on the offer..we didn't want to be rude and leave in a cab which had just disgorged another tourist...but ended up doing just that. They aren't obliged to ferry us around and they don't have a dedicated driver. Luckily it was a nice day and the boys tried out their planes ( you can't escape the gift shop). We booked a two bedroom and it was spacious and clean with 2 ensuites which was handy. The pool wasn't large but ok and very quiet...ditto the whirlpool. You have a full kitchen with an oven and actually nice (NOT crappy and beaten aluminum castoffs) ss pots/pans. The breakfast buffet was a hit with the kids...especially the waffles u make ...they have cinnamon and icing sugar in proper canisters for sprinkling. The staff was always very helpful...sincerely so. We were heading downtown to stay for the next couple of days and they dropped us back at Dulles with the advice to take the 5A bus express (wait under the 2E sign near the 2H sign you needed exactly 6$ each oh and feed the bills into the machine on the bus, don't give it to the driver who smiles and keeps it) to Rosslyn station. Took a cab from there. It was easy and worked out well...and saved us a lot in cab fare. Thanks!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington Dc
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012

PRICELESS to see the expression on our sons face when we took him there for his 16th birthday. The overall appearance and grounds were immaculate. The front desk staff were very courteous and professional. Library with computer access, exercise room, and in-door pool really made for a pleasant stay. Our only problem was at check in when the front desk assigned us a room that had not be cleaned, however, when we contacted them they 'immediately' up-graded us to a suite with a fireplace - awesome. The buffet breakfast we nice - with plenty to choose from, when certain items ran low, they were quickly replaced. We are definitely returning and would recommend to others. Also plenty of stores such as Weggman's; Target; ATT, etc. in walking distance. We even dined at the Buffalo Wild Wings, check them out, great service and courteous waiters!

Room Tip: Try to get the suite with the fire place (real one too) - really cozy - and it has a 60 minute timer...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Dulles Airport at 28 Centre

Address: 45250 Monterey Place, Dulles, VA 20166
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Dulles Airport at 28 Centre 3*
Number of rooms: 151
Official Description (provided by the hotel):
Residence Inn Dulles Airport at Dulles 28 Centre is located just minutes from Dulles International Airport, Dulles 28 Centre and along Route 28. Our hotel provides access to the area's top attractions. Amenities at our Dulles extended stay hotel include a fitness center, indoor pool and complimentary breakfast buffets daily. We also provide complimentary airport shuttle upon request. Guest suites in our Dulles, VA hotel include fully-equipped kitchens with granite countertops, luxurious bedding and free internet access. ... more   less 
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Also Known As:
Residence Inn Dulles Airport At 28 Centre Hotel Dulles
Dulles Residence Inn

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