My husband and I just spent a few nights here. We moved from another hotel in Reston, and had no vehicle. The shuttle wasn't available twice when we needed it and the staff actually had taxis get us where we needed, paid for by the hotel. They checked us in early so we could go into the city and made sure we got breakfast as soon as we checked in. The facility is beautiful and the whole experience was a pleasure. We would certainly stay here again.