Stayed here over Veterans day weekend when we flew into Washington Dulles because of the reviews. Just as others have said, they dispatch the suburban to pick you up, but you have to call them 1st...the nice people at travelers aid helped us do that and directed us to door/ exit 6 cross the roadway to wait under the 2H sign which is the spot where all shuttles rendezvous. Have patience because it is one of the front desk staff running out to get you..and they are 10-15 min away. We didn't rent a car and had planned on cabbing it. You don't need wheels right away since wegmans etc are right behind in the mall..if its dark as it was for us, you have to walk across the mall lot parallel to buffalo wings and cross when you see potbelly. The staff were nice enough to drive us to te air and space museum hangar the next day. Just don't depend on them for a ride back...we ended up waiting for an hour outside at the end of the day since we made the mistake of trying to take them up on the offer..we didn't want to be rude and leave in a cab which had just disgorged another tourist...but ended up doing just that. They aren't obliged to ferry us around and they don't have a dedicated driver. Luckily it was a nice day and the boys tried out their planes ( you can't escape the gift shop). We booked a two bedroom and it was spacious and clean with 2 ensuites which was handy. The pool wasn't large but ok and very quiet...ditto the whirlpool. You have a full kitchen with an oven and actually nice (NOT crappy and beaten aluminum castoffs) ss pots/pans. The breakfast buffet was a hit with the kids...especially the waffles u make ...they have cinnamon and icing sugar in proper canisters for sprinkling. The staff was always very helpful...sincerely so. We were heading downtown to stay for the next couple of days and they dropped us back at Dulles with the advice to take the 5A bus express (wait under the 2E sign near the 2H sign you needed exactly 6$ each oh and feed the bills into the machine on the bus, don't give it to the driver who smiles and keeps it) to Rosslyn station. Took a cab from there. It was easy and worked out well...and saved us a lot in cab fare. Thanks!