I'm not sure what happened, but the service we received was just horrendous. I am very familiar with the Max & Erma's chain so was pleased when we saw one in Dulles. We were seated and 20 minutes later actually had to seek-out someone to help us. Refills on drinks we were told to refill our own behind the counter. Potato skins were not even edible, I think they used leftover skins and just microwaved them. The burgers and salads were OK, certainly not worth enduring the bad service. What a shame.
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