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“Horrible service” 2 of 5 stars
Review of Max & Erma's

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Max & Erma's
44844 Autopilot Drive, Dulles International Airport, Dulles, VA
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Ranked #21 of 49 Restaurants in Dulles
Cuisines: American
Dining options: Dinner, Breakfast
Restaurant details
Dining options: Dinner, Breakfast
Centerville, Ohio, Usa
Top Contributor
181 reviews 181 reviews
131 restaurant reviews
112 helpful votes 112 helpful votes
“Horrible service”
2 of 5 stars Reviewed April 20, 2015

I'm not sure what happened, but the service we received was just horrendous. I am very familiar with the Max & Erma's chain so was pleased when we saw one in Dulles. We were seated and 20 minutes later actually had to seek-out someone to help us. Refills on drinks we were told to refill our own behind the counter. Potato skins were not even edible, I think they used leftover skins and just microwaved them. The burgers and salads were OK, certainly not worth enduring the bad service. What a shame.

  • Visited April 2015
    • 2 of 5 stars Value
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Visitor rating
    0
    7
    2
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Manassas, Virginia
Top Contributor
122 reviews 122 reviews
62 restaurant reviews
66 helpful votes 66 helpful votes
“Perfect before a flight ”
4 of 5 stars Reviewed March 15, 2015

I had the Southern salad, with a crispy fried chicken breast atop fresh mixed greens, served with a warm honey mustard dressing. It was accompanied by a warm, fresh breadstick. A delicious meal before our flight.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Very nice service.”
4 of 5 stars Reviewed December 27, 2014

Delayed four hours waiting for Frontier.. The server forgot my daughter's order but made up for it with a big plate of fries and desserts! Mmm. Carrot cake.

  • Visited December 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, TN
Senior Contributor
43 reviews 43 reviews
23 restaurant reviews
18 helpful votes 18 helpful votes
“Thought You didn't get A Real Breakfast In An Airport”
4 of 5 stars Reviewed December 1, 2014

My wife and I were pleasantly surprised when we popped in here to grab some breakfast before boarding at Dulles yesterday. It came in a reasonable time for scheduled travelers and contained good omlettes; thick with real pieces of pepper, ham, mushrooms, etc., not finely processed stuff waiting in wet goo too be poured into the mix. The fluffy egg entree was accompanied by real crispy edged potatoes and fresh toast, and oh yes decent coffee! Not what I was anticipating.

  • Visited November 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Dublin, Ireland
Contributor
15 reviews 15 reviews
9 restaurant reviews
5 helpful votes 5 helpful votes
“Decent meal”
3 of 5 stars Reviewed September 22, 2014

Visited max and ermas while waiting in my flight to London! Had a nice burger and beer! Staff were friendly and helpful! Well priced! Not bad for airport food!

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