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“Stranded overnight, but a quiet & comfortable one” 4 of 5 stars
Review of Holiday Inn Washington-Dulles Int'l Airport

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Holiday Inn Washington-Dulles Int'l Airport
3.0 of 5 Hotel   |   45425 Holiday Drive, 1000 Sully Road, Dulles, VA 20166   |  
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Ranked #4 of 5 Hotels in Dulles
GreenLeadersGold level
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Stranded overnight, but a quiet & comfortable one”
4 of 5 stars Reviewed September 2, 2014

This property too is an older HI, grandfathered into the chain, presumably due to its size and location. Odd layout. Very well clean and kept however.

Arriving late due to canceled United connection, I used points to book a quick in and out, and purpose was served. Front desk guy and shuttle driver were efficient. Bed and room were comfortable. I'd stay here again, just under different circumstances.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
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    40
    22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Newark, Delaware
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 7, 2014

I would not recommend this hotel for large groups!. Stayed here for Pony Nationals and it was the worst hotel we stayed in this season. Lacking in customer service. Not enough staff scheduled to work to handle the number of people staying there. If you needed extra towels you had to walk to the front desk to get them. Only one washer/dryer per floor and there were only 2 floors--not ideal when you have several teams staying there. The hotel was old in comparison to other Holiday Inns and in desperate need of a makeover. The rugs were filthy and need to be replaced both in the hallways and in the rooms. The pictures on the hotel website must be very old. When you travel with a team you spend a lot of your down time in the hotel. The girls have to rest between games, they have curfews etc . The staff would not allow the team to use the main lobby or any the small ones to congregate as a group. After the first several days they actually had a security guard walk the halls to stop people from congregating. The families tend to cook out or order pizza and eat as a team and the parents like to site and relax together after the kids go to bed. The staff would not allow this and made a huge issue if a parent had an alcoholic beverage in their hand in the hallway or in the lounge. We are a fairly low key group and not rowdy. Not sure if they had problems with other groups in the past but it made our stay unenjoyable. I wont stay here again.

Room Tip: Don't stay here.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Washington-Dulles Int'l Airport, responded to this review, August 8, 2014
Andrea;

I am sorry that you were disappointed with your stay at our hotel. We do have experience hosting large groups, and we do try to balance the needs of the groups with the needs of other individual guests. You are correct that your group was low key, and we appreciated having you here. With regard to carrying alcoholic beverages in public spaces, we do have to abide by Virginia’s ABC rules.

We hope you will reconsider and stay with us again in the future. If the team leader contacts us in advance, we would welcome the opportunity to make arrangements for the group to have a place to congregate, which will serve your needs as well as other guests.

We are pleased to note that the hotel will be undergoing a complete renovation in the near future.

Thank you for your comments, we do appreciate all feedback. Again, we are sorry that you were disappointed in certain aspects of your stay.

Bob Janis
General Manager
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Wilmington, Delaware
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed July 31, 2014

Stayed here for Pony Nationals, it's a nice two story hotel, typical of most hotels that service an airport, staff was less than friendly and if you ever needed anything you had to go to the front office and get it, it wasn't brought to your room. The life guard was either falling asleep or on their phone most of the time, no towels at the pool and again had to go to the lobby to get them. Kids were constantly running up and down the halls on both floors and nothing was done yet adults drinking alcoholic beverages in the lobby is unacceptable because police showed up in tactical gear??? will definitely not stay here next year.

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HolidayInnDulles, General Manager at Holiday Inn Washington-Dulles Int'l Airport, responded to this review, August 1, 2014
Mary R.

Thank you for staying with us, and I appreciate your feedback about your stay. I apologize for the issues you experienced that detracted from your visit. I do hope you will reconsider and stay with us again next year. If so, please let me know if I can be of assistance.

Bob Janis
General Manager
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Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 26, 2014

Excellent full service hotel. Rooms are nice, beds are very comfortable, plenty of pillows. Bathroom is spacious. O'Malley's Pub has great selection of food and beer. We were there for a week for a softball tournament. The front desk was very accommodating, day or night. The Sales Manager, Sarah was a very gracious host and help us with everything we need to run our tournament. I highly recommend this hotel.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dehradun, India
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

Big , clean and good rooms. Microwave, fridge and a coffee maker provided in the room. We faced no problem with the check in which was quick. Very spacious property. Breakfast was good thouh there was not much of a choice for the vegetarians. Recommended for staying.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waynesville, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed 3 nights for a family DC get-together. The facility was well-maintained and had some nice amenities including the pool and fitness center. We ate breakfast onsite one morning and found the wait-staff to be VERY friendly, professional and accommodating! The only drawback I see is the amount of driving and traffic encountered back and forth to Washington, D.C. However, I would not hesitate to stay again at the Holiday Inn Dulles Airport.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvington, Virginia
Top Contributor
59 reviews 59 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 20, 2014

This isn't a destination hotel to me, but rather a good option to park and ride if you have an early morning flight and live too far away to drive to the airport the morning of the flight. They have a package where you stay the night and can leave your car on the premises for up to 30 days I think, with a shuttle that takes you to and from Dulles Airport. The negative is that it is a large sprawling hotel with all rooms on the first floor. It's like a maze to find your way around. Still, a good deal, clean room and fair price. I recommend it.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Washington-Dulles Int'l Airport, responded to this review, August 6, 2014
Dear Norman S,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I'm sorry you were unhappy with the appearance of the property. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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Additional Information about Holiday Inn Washington-Dulles Int'l Airport

Address: 45425 Holiday Drive, 1000 Sully Road, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Washington-Dulles Int'l Airport 3*
Number of rooms: 243
Official Description (provided by the hotel):
One of Washington’s best hotels, the Holiday Inn Washington Dulles International Airport provides lodging accommodations in Northern Virginia near Washington Dulles International Airport and 25 miles from Washington D.C. Holiday Inn Dulles Airport is convenient to Dulles 28 Centre. ... more   less 
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Also Known As:
Holiday Inn Washington-Dulles Int`l Airport Hotel Dulles
Holiday Inn Dulles
Dulles Holiday Inn

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