I stayed at the hotel and was disappointed in the service and the front desk. I was part of a United flight that was bumped and so stayed on the United Airlines account. Francis during check in said that even though I was a Platinum member, I would not get any privileges. He showed no consideration and was very curt. He said I could talk to the manager Heather the next day, who I later found out was not even on duty. He just used her name to blow me off.
Aziz the bus driver was insolent and knowing I was in a hurry to check in made sure that he gave me my back last - and had the guts to give me his name and say that I could go an complain for all he cared. I was the first off the bus and having been at the airport for over 6 hours was in a rush to check in and get to bed.
The only shining star was Idiana (spelling?) who was polite, organized and efficient. She is great. The internet was super fast and easy to get. The room was clean and comfortable.
Service during breakfast was nothing to talk about. I spilled some scrambled egg on the floor and apologized to the staff and suggested that they clean it up. The did not care and left it there, with unknowing customers walking all over it while they served themselves from the buffet.
- Official Description (provided by the hotel):
- One of Washington’s best hotels, the Holiday Inn Washington Dulles International Airport provides lodging accommodations in Northern Virginia near Washington Dulles International Airport and 25 miles from Washington D.C. Holiday Inn Dulles Airport is convenient to Dulles 28 Centre. ... more less
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- Also Known As:
- Holiday Inn Washington-Dulles Int`l Airport Hotel Dulles
- Holiday Inn Dulles
- Dulles Holiday Inn