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“Nice Facility, Terrible Breakfast” 3 of 5 stars
Review of Holiday Inn Washington-Dulles Int'l Airport

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Holiday Inn Washington-Dulles Int'l Airport
3.0 of 5 Hotel   |   45425 Holiday Drive, 1000 Sully Road, Dulles, VA 20166   |  
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Ranked #5 of 5 hotels in Dulles
GreenLeadersGold level
Southern California
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
152 helpful votes 152 helpful votes
“Nice Facility, Terrible Breakfast”
3 of 5 stars Reviewed November 9, 2012

This is a bit of an up scale Holiday Inn. Nice lobby, obviously hosts a lot of meetings. Very convenient to Dulles Airport. Hint: If you're looking for it on your GPS it's Sterling, VA not Dulles, VA. The staff greeted me as a Priority Club Platinum and declared I had been designated as "The Guest of the Day"! This got me a note from the manager an a fancy little box of chocolates, which the folks back home appreciated. I had an upgraded suite. The Internet and the business setup were fine. Would easily be a Very Good if it wasn't for the breakfast. The breakfast buffet was in an area that looked as if it was really a meeting room. There was only one staff member to bus the tables, stock the buffet and collect the breakfast coupon. The buffet content was mediocre. Bottom line: nice Holiday Inn but plan time to eat breakfast outside.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, Director of Food and Beverage at Holiday Inn Washington-Dulles Int'l Airport, responded to this review, November 15, 2012
Dear Mr. Julian,

Thank you for taking time out to send us your feedback. We take all of the feedback we receive very seriously and use it to help us improve.

I am very sorry you had a bad experience at Chantilly’s. The service you received is not how we want any guest to be treated and was not delivered to the standards we set for our team. As a traveler, we recognize that you have many options, and we appreciate that you chose us. When you are in this area again please give us the opportunity to serve you again and make this situation right.

I look forward to having you stay with us again and giving my team the opportunity to give you a first class breakfast experience.

Thank you,
Joanna White Director of Food and Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Florissant, MO
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 27, 2012

We had dinner in the Banquet Room of the Holiday Inn. The meal was delicious. The baked chicken was the best. the sauteed cucumbers were tasty. The service was excellent. we had a very good dinner. We came in on a tour bus, so there were quite a few of us. But, the hotel banquet room was very accommodating.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
127 reviews 127 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed October 21, 2012

This hotel is showing its age. The rooms. Are on the small side and the heating unit in the room makes a terrible racket. The bathrooms are small and the towels thin. I attended a conference and the staff did a good job of handling the crowd. Parking for a large group is a problem as the lot is too small. I would never stay at this hotel again.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Washington-Dulles Int'l Airport, responded to this review, October 29, 2012
Hello Mickey O,

Thank you for your feedback regarding your stay with us. Your feedback helps us to increase our level of service and address any additional concerns.

I have already informed our maintenance and housekeeping departments regarding your concerns with your guestroom and we are actively working to find a solution for them.

We strive for customer excellence and want to ensure the satisfaction of all of our guests. If you are ever back in our area, I hope that you will give us another opportunity and stay with us again.

Sincerely,
Zara Ahmed General Manager
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Bella Vista, Arkansas
Top Contributor
201 reviews 201 reviews
171 hotel reviews
Reviews in 129 cities Reviews in 129 cities
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed October 17, 2012

Room 1202. Recently renovated, but they didn't go far enough. Have to crawl on the floor to find power outlets (only one on desk). Exteremely noisy air conditioner, "rattles" before compressor comes on or off. WiFi doesn't work - front desk said they would reset, but no such luck. Mattress was lumpy, saggy. Pillows also felt extremely low quality and, unfortunately, that meant that I found myself wide awake and uncomfortable at 3 am. If a hotel isn't comfortable enough to offer a good night's sleep than they have failed at the very reason for their existence.

For what it's worth, I'm a fan of IHG - and platinum in Priority Club.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnDulles, General Manager at Holiday Inn Washington-Dulles Int'l Airport, responded to this review, October 18, 2012
Hello Mike W,

I would like to start by saying thank you for taking the time to write a review about your experience and it was a pleasure to speak with you yesterday, your feedback helps us to increase our level of service and address any additional concerns.

I have already informed our maintenance and housekeeping departments regarding your concerns with your guestroom and we are actively working to find a solution for them. I’m going to address the situation you had with the Internet. We work with a third party for our guest internet so it is important that our team knows what problems we can address on property and which we need the help of our service provider to ensure our guests can properly connect to a quick internet connection.

We strive for customer excellence and want to ensure the satisfaction of all of our guests. If you are ever back in our area, I hope that you will give us another opportunity and stay with us again.

Sincerely,
Zara Ahmed General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 29, 2012

When our flight back to the UK with United was cancelled, we stayed at this hotel for one night, until our re-arranged flight the following day.

Our luggage was still at the airport, but the hotel was very accomodating with shaving foam, razor, toothpaste, toothbrushes etc.

Although it was 3.am when we arrived the gentleman on reception was very friendly and welcoming. Our room was very well decorated, with all modern amenities.

Breakfast was excellent, fresh fruit, cakes, muffins, juice, hot dishes, tea, coffee, etc.

All in all a good relaxed stay, just what we needed after the stress at the airport the previous night.

Shuttle buses back to the airport every 30 minuntes, which we found very convenient.

Although our flight was cancelled at the last minute, just after 1.30am, so obviously the hotel did not have much prior notice, we were still accomodated in a professional manner.

We were happy to stay here for our one night stay and would like to say thank you to the hotel staff for coming to the rescue and being so friendly and welcoming.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, AL
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 29, 2012

This hotel is clean, quiet and priced competitively. Hotel is solidly built, not like many that are constructed overnight and you can hear your neighbors having a quiet conversation.

Beds were very comfortable and had a great nights sleep. The staff was courteous and accomodating as well. Will stay again if Ifly out of Dulles.

Also another nice touch which I didn't use but they have two shuttles running to the Airport.

Room Tip: Hotel has two floors, would stay on the second floor to avoid occupants above you.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germantown, Tennessee
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 13, 2012 via mobile

The hotel is nice and close to the airport and they have a complimentary shuttle. The rooms are clean and comfortable along with flat screen TVs and microwave mini fridge. Nothing spectacular with the beds. The staff are helpful and check in was quick and easy. The restaurant on site was well priced and the food was standard pub fair. Will stay here again as the price was a good deal found on priceline.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Washington-Dulles Int'l Airport

Address: 45425 Holiday Drive, 1000 Sully Road, Dulles, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Washington-Dulles Int'l Airport 3*
Official Description (provided by the hotel):
One of Washington’s best hotels, the Holiday Inn Washington Dulles International Airport provides lodging accommodations in Northern Virginia near Washington Dulles International Airport and 25 miles from Washington D.C. Holiday Inn Dulles Airport is convenient to Dulles 28 Centre. ... more   less 
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Also Known As:
Holiday Inn Washington-Dulles Int`l Airport Hotel Dulles
Holiday Inn Dulles
Dulles Holiday Inn

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