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“Slow service when only 25% full” 3 of 5 stars
Review of Romano's Macaroni Grill

Romano's Macaroni Grill
21055 Dulles Town Cir, Dulles, VA
571-434-0771
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Ranked #14 of 38 restaurants in Dulles
Price range: $10 - $15
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Ashburn, Virginia
Top Contributor
74 reviews 74 reviews
55 restaurant reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
“Slow service when only 25% full”
3 of 5 stars Reviewed January 15, 2013

I hadn't been to this chain for several years. We were running errands and came in on a whim.

The restaurant was very empty and the hostess was not at the greeting podium. We waited a few minutes and finally she arrived to seat us.

After being seated, we waited several more minutes before our server brought water and took a drink order.

We placed our orders, including something from the kids' menu for our 4 year old. We enjoyed the warm bread and olive oil and awaited our orders.

And waited some more...

After 10 minutes or so, I heard the chef call our order in. The place was so empty that we could very clearly hear that it was our order.

The food that arrived was fine - exactly what we ordered. I had ordered the warm spinach salad with shrimp. The salad came with cloves of roasted garlic. I'm not sure if they were intended to be just a garnish, but I ate two of them before I realized they were in there.

I'd like to think we caught this restaurant on an off-day because many TA posters give it positive reviews; however, I probably won't return for a while due to the very slow service

  • Visited January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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29 reviews from our community

41% Recommend
    5
    7
    10
    5
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Canton, Georgia
Top Contributor
74 reviews 74 reviews
56 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
13 helpful votes 13 helpful votes
“Food great...service good”
4 of 5 stars Reviewed September 1, 2012 via mobile

Travelling on business and stopping here was a quick solution to a long travel day. I hadnt been to a Macaroni Grill in probably three maybe four years and found the dinner was very good. Got the beef tenderloin with the red wine reduction and it came with some mac and cheese side and it was really good. All in all a good, easy restaurant ... Dont load up on the foccacia....it is easy to do.

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Falling Waters, West Virginia
Senior Contributor
31 reviews 31 reviews
17 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
“Anniversary Celebration”
5 of 5 stars Reviewed July 14, 2012

Recently we found ourselves in the Dulles Airport area for our anniversary weekend and we decided to try this restaurant chain for the first time. On the way in we stopped in for happy hour in a bar table and Giovanna was our waitress.She was very friendly and informative about the specials. They had sent us a free two Tapas coupon for our anniversary since we "liked them on Facebook. They were great -we shared the bruschetta, fried zucchini and also ordered a happy hour specially priced pizza for $5. Wine was half price during happy hour. Laura, a manager there came and talked to us and made sure all was ok and next day for dinner we asked for Giovanna
and it too was excellent with the build your own pasta option. Very tasty and well done. Giovanna arranged for separate dishes whenever we wanted to split a dish. Salads were extra; we split one and it was more than enough. The crusty bread with seasoned olive oil is wonderful . For desert Giovanna suggested a lemon torte with a glass of limoncello on the side
an d we ended the meal with Illy coffee from my hometown of Trieste.. It does not get better than that. I can't understand all the poor reviews of this property on Trip Advisor. We found everything to be in perfect order and a most wonderful way to spend our anniversary evening.Thanks to all the staff who made our evening so special and special mention goes out to the lovely Giovanna and Laura. Oh yes, we got $5 off our dinner in another coupon sent to us on the computer . Very cool.

  • Visited July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Ashburn
Senior Contributor
49 reviews 49 reviews
34 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Just OK”
3 of 5 stars Reviewed May 31, 2012

I ordered the Pasta di Mare, which was pretty bland and mediocre. My daughter had the Mushroom Ravioli, and my husband had the Lobster Ravioli, and both said theirs was good. We have eaten here several times, so the food is hit-or-miss. The service was lousy, though, for a Wed night from 8:30-9:30pm. There were only a few tables left. Our initial server apparently left, and was replaced with another person who never even introduced himself. Once he served our food, he never came back, until we had to ask for more water. I will not be in hurry to go back.

  • Visited May 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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Sunnyvale, California
1 review
“dinner”
3 of 5 stars Reviewed April 29, 2012

great pizza - but not really happy that they allow smoking

Visited April 2012
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