We are Marriott Silver Elite members. I've never reviewed a Marriott hotel before, since we always had a good experience. Except this time. We stayed there on the evening of July 7, 2014. We had landed at Dulles Airport after a 14 hour flight and just wanted a place to shower and sleep until our flight out the next morning. When we got to the room and tried to take a shower, there was no hot water. We were exhausted, had a quick meal, and went to sleep. The next morning we had to get up early for an 8AM flight. And once again there was not hot water. Both times we had let the water run for 30 minutes! When we checked out, I complained to the desk clerk about the situation, and he asked for my cell phone number. He said that the manager would call me as soon as he came in. The Manager NEVER called. (By the way, I had not bothered to complain about the room, and the numerous gross stains on the furniture.)
There is sign outside the hotel, apologizing for the work going on to refresh the outside of the note. It's too bad they don't spend that money on the inside of the place. It is tired, worn and dinghy; plus, its management should be replaced at the same time.
- Official Description (provided by the hotel):
- Centrally located among Dulles Airport hotels in Northern Virginia, the Washington Dulles Airport Marriott provides easy access to the Dulles Technology Corridor and offers complimentary shuttle service to all Dulles International Airport terminals. With 368 well-appointed rooms and picturesque grounds, this Dulles hotel is perfect for business, weekend getaways and leisure travel. Guests will enjoy a wide variety of first-class hotel services and lodging amenities, including a fitness center, indoor/outdoor pool and Aviate Bar and Grill, our on-site Dulles restaurant. Local area attractions include the National Air and Space Museum, Wolf Trap Center for Performing Arts, Reston Town Center Mall and Civil War battlefields. The 13,500 square feet of deluxe meeting and event space featured at this Dulles, VA hotel is perfect for weddings, social events and meetings. Depart from the ordinary and discover a Dulles Airport hotel destination providing unprecedented service for an unforgettable stay. ... more less
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- Also Known As:
- Washington Dulles Airport Marriott Hotel Dulles
- Dulles Marriott